how do I submit the generated crashlog?

Real Badman

I am new and was given an old dj mixer, the usb light is flashing and the device is not recognised by my PC, I have mixxx DJ software, I also don't see any NI drivers in the PC device manager. When the usb cable is connected the device breifly lights up and then just shows the flashing usb symbol. I have tried different leads and sockets. The software generated a crashlog but I don't know how to submit it, Any help?

Sunborn

https://community.native-instruments.com/discussion/44191/how-do-i-submit-the-generated-crashlog

Hello :-)

You need to contact NI Support, here:

https://support.native-instruments.com/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.native-instruments.com%2Fhc%2Fen-us%2Fsections%2F15449821909021

After you submit a ticket through the AI chat box, a real person will contact you there (if someone is available) or soon through your email (1-2 days maximum, but this depends on how many requests are before yours) and instruct you further. You will upload the crash log to him, if and when asks you for it (it is not always necessary).

Sunborn

https://community.native-instruments.com/discussion/44191/how-do-i-submit-the-generated-crashlog

Hello :-)

You need to contact NI Support, here:

https://support.native-instruments.com/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.native-instruments.com%2Fhc%2Fen-us%2Fsections%2F15449821909021

After you submit a ticket through the AI chat box, a real person will contact you there (if someone is available) or soon through your email (1-2 days maximum, but this depends on how many requests are before yours) and instruct you further. You will upload the crash log to him, if and when asks you for it (it is not always necessary).

Sunborn

…just out of curiosity, have you installed the drivers for your S2 MK2?
They are mandatory for the device to work!

https://www.native-instruments.com/en/support/downloads/drivers-other-files/