NTKDaemon won't start

jrucker
jrucker Member Posts: 2 Newcomer
edited April 2 in Native Access

Had installed NI Access at work a month ago and installed multiple plugins, running them in Bitwig just fine. Yesterday got an exception in Bitwig for the Kontakt 8 vst3 plugin, saying it failed to load, returned NULL with DLL error 1114. So I launched NI Access to try and get an updated plugin.

NI Access started to load dependencies, trying to update the NTKDaemon, installed the service but fails to run it. Starts and stops a few times, then returns an error which I can cancel out of, uninstalling the NTKDaemon files, and fails to start NI Access. Successfully installed and run standalone NTKDaemon 1.16, but when I again launch NI Access it uninstalls that version and tries to upgrade and fails again.

Tried uninstalling Access and NTKDaemon. Then ran the uninstall RegTool, which throws an MS .NET "unhandled exception in your application", but which allows you to Continue. After that I can see that Access and NTKDaemon are not on the list (but the other installed NI products are still there). Then tried reinstalling Access and back to the beginning again — still fails.

Guessing there may be something in the MSVC distributable that's changed or faulting, due to the vst3 not loading. Or the work-mandated Sentinel One antivirus is being overly aggressive again. It's not logging any exceptions or alerts though. And neither Bitwig nor the NI softwares were updated or otherwise touched for over a week.

What to try next? Thanks!

Best Answer

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 7,342 mod
    Answer ✓
    https://community.native-instruments.com/discussion/44074/ntkdaemon-wont-start

    Successfully installed and run standalone NTKDaemon 1.16

    This is far too old , if you are using Windows 11 then you need to download and use latest version of Native Access for your OS.

    Tried uninstalling Access and NTKDaemon. Then ran the uninstall RegTool, which throws an MS .NET "unhandled exception in your application", but which allows you to Continue.

    This appear as could be a problem since if you can not even run the reg tool then your installation have one or more problems.

    Start with this Use the System File Checker tool to repair missing or corrupted system files

    Also you might need to uninstall and re-install the MS Visual C++ dependencies (?)

    If problem persists then please return with description of problem then and screenshot of error(s)

    Or alternatively please contact N.I. Native Access and Installation Support .

    In case that you need guidance contacting support : Please read : how to get support !

  • jrucker
    jrucker Member Posts: 2 Newcomer

    PoorFellow — thanks for the response. Agree that the older version of NTKDaemon won't work, but was using it to check if any of the service versions would install and run.

    Ended up getting Access to work by uninstalling the latest x64 and x86 versions of the 2015-2022 MS VC redistributable. Appears the NTKDaemon installer was doing a quick check on versions and assumed incorrectly that the ones on my machines were good enough. Wiping them off my machines, rebooting, then running the standalone NTKDaemon 1.23 installer resulted in the service installing and running properly. Then running Access worked as intended and I was able to update the Kontakt 8 player and my vst3 plugins are again working fine in the Bitwig DAW.

    Assume that my work environment installed something over the weekend that pushed a different MSVC library onto the machines, which loaded on reboot and broke the VST3. Will pass this along to Support in case they see it elsewhere.

  • PoorFellow
    PoorFellow Moderator Posts: 7,342 mod
    https://community.native-instruments.com/discussion/comment/219599#Comment_219599

    Thank you for the feedback and for sharing the solution.

    Great that you got things to behave 🙂

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