Installation issues

Mike Obol

I have just purchased Battery 4 unfrotunately it failing to install saying I need to grant full access to the system I did and followed all the instruction still No change

Mert_NI

https://community.native-instruments.com/discussion/44048/installation-issues

Hello Mike Obol, can you please create a support ticket or open a chat support using the link bleow:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

Mike Obol

thank you for the follow up.

@ Poor fellow and NI,

I finally managed to sort it out by manually deleting all the files and folders associated to native instruments in the library and application

BIF

Have you read this?

https://community.native-instruments.com/discussion/368/tips-full-disk-access-on-mac-and-why-it-matters?utm_source=community-search&utm_medium=organic-search&utm_term=mac+full+disk+access

PoorFellow

https://community.native-instruments.com/discussion/44048/installation-issues

What is your exact OS version ? , what is your Native Access version ? What is your computer type ?

Unless using a legacy OS then you are supposed to be sure to be using latest version of Native Access for your OS

And as already pointed out by BIF then ALL NI apps including NTKDaemon must have full disk access. : Howto Enable Full Disk Access on macOS

and disks must be of correct format : Notes on Network Drives and Disk Formats

Mike Obol

• OS Version Am using is Ventura 13.7.5
• Native acess version Am using is 3.17.0
• Computer type is iMac

I have tried to give system access to the product but still get the same errors

Thanks

PoorFellow

@Mert_NI , this appear as needing your help.

@Mike Obol , Thank you for the information Hopefully Mert_NI can use that to assist you next week , alternatively then you can contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : Please read : how to get support !

Mike Obol

Thank you very much I will be waiting

Cheers

Michael

PoorFellow

@Mert_NI , did this person get assistance ?

Mert_NI

https://community.native-instruments.com/discussion/comment/221832#Comment_221832

Hey PoorFellow, thank you for bringing this up, I should have missed that.

Mert_NI

https://community.native-instruments.com/discussion/44048/installation-issues

Hello Mike Obol, can you please create a support ticket or open a chat support using the link bleow:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

Mike Obol

thank you for the follow up.

@ Poor fellow and NI,

I finally managed to sort it out by manually deleting all the files and folders associated to native instruments in the library and application