Native Access, how to remove cancelled "komplete now" products showing as available?

DruRouge

Hi, I tried Komplete Now before purchasing Komplete Standard. All the product entries from the subscription still appear as available in Native Access, and it's very hard to see what I actually own. Searching the forum, it seems the only way to remove them is to ask directly here to remove the Komplete Now entry from my account.

Is there a way to remove it myself? If not, I would appreciate if someone from NI could do it.

Thank you

PoorFellow

https://community.native-instruments.com/discussion/43835/native-access-how-to-remove-cancelled-komplete-now-products-showing-as-available

You can not change that. I am not even sure if support are able to do that yet but you have to ask N.I. Native Access and Installation Support or N.I. Account Support if they can do it.

In case that you need guidance contacting support : Please read : how to get support !

PoorFellow

https://community.native-instruments.com/discussion/43835/native-access-how-to-remove-cancelled-komplete-now-products-showing-as-available

You can not change that. I am not even sure if support are able to do that yet but you have to ask N.I. Native Access and Installation Support or N.I. Account Support if they can do it.

In case that you need guidance contacting support : Please read : how to get support !

Vocalpoint

Only NI can alter the backend database for your account.

There is no facility within Native Access to hide products (but sure wish there was :)

VP