Missing Product Images - Nothing Working

mrjackster

I've had this before and following the steps to delete various files and restart Access then Komplete Kontrol restored them - but this time … nothing.

Removed preferences, Application Support files, emptied trash - the usual. But still, no images.

What happened to Native Support - the old typeform used to be passable and get someone to respond usually. There seems to be NO way to access support anymore? This is batshit.

(i'm on a mac M1 Max running sequoia and have Maschine 3.1.1)

victorp.sg

Perhaps this thread may help: Expansion artwork missing.

PoorFellow

https://community.native-instruments.com/discussion/43712/missing-product-images-nothing-working

Are you using CleanMyMac ? : Do not use Clean My Mac.

N.I. Maschine Support

In case that you need guidance contacting support : Please read : how to get support !

victorp.sg

Perhaps this thread may help: Expansion artwork missing.

mrjackster

https://community.native-instruments.com/discussion/comment/217799#Comment_217799

Nailed it! All the deleting preferences did absolutely nothing - but just copying in a new image folder - SOLVED.