Missing Product Images - Nothing Working

mrjackster

mrjackster Member Posts: 22 Member

March 23 in Maschine

I've had this before and following the steps to delete various files and restart Access then Komplete Kontrol restored them - but this time … nothing.

Removed preferences, Application Support files, emptied trash - the usual. But still, no images.

What happened to Native Support - the old typeform used to be passable and get someone to respond usually. There seems to be NO way to access support anymore? This is batshit.

(i'm on a mac M1 Max running sequoia and have Maschine 3.1.1)

CleanShot 2025-03-23 at 10.07.09@2x.png

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Best Answer

victorp.sg Member Posts: 219 Pro

March 23 edited March 23 Answer ✓

Perhaps this thread may help: Expansion artwork missing.

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Answers

PoorFellow Moderator Posts: 7,342 mod

March 23 edited March 23

https://community.native-instruments.com/discussion/43712/missing-product-images-nothing-working

Are you using CleanMyMac ? : Do not use Clean My Mac.
N.I. Maschine Support
In case that you need guidance contacting support : Please read : how to get support !

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victorp.sg Member Posts: 219 Pro

March 23 edited March 23 Answer ✓

Perhaps this thread may help: Expansion artwork missing.

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mrjackster Member Posts: 22 Member

March 24

https://community.native-instruments.com/discussion/comment/217799#Comment_217799

Nailed it! All the deleting preferences did absolutely nothing - but just copying in a new image folder - SOLVED.

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