While Updating Firmware 1.9.4 my Kontrol S61 MK3 just simply died!

Avadhoot Gupte
Avadhoot Gupte Member Posts: 2 Member
in Komplete Kontrol

While Updating Firmware 1.9.4 my Kontrol S61 MK3 just simply died! Now , no lights.. Blank screen and nothing is happening. I tried downloading the Updater of the previous version, but that also is not working. Can anybody help me please ?

Screenshot 2025-03-22 at 6.04.07 PM.png

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Answers

  • PoorFellow
    PoorFellow Moderator Posts: 6,527 mod
    https://community.native-instruments.com/discussion/43678/while-updating-firmware-1-9-4-my-kontrol-s61-mk3-just-simply-died

    You can try this a couple of times :

    Power cycle the keyboard 5 times. At the 5th time, the recovery screen should appear and you can re-update the controller. In order to power cycle, turn on the device, wait 2-3seconds and then turn it off again. Please repeat this 5 times.

    If it works then do not attempt to update the keyboard again until you are using both a self-powered USB-C hub and an USB-C PSU connected to the keyboard.

    If it doesn't work then contact N.I. Hardware Support

    In case that you need guidance contacting support : Please read : how to get support !

    Kontrol S-Series MK3: Troubleshooting Firmware Update Issues (appropriate trouble shooter even if not at firmware update step)

    My Komplete Kontrol Keyboard Does Not Start

    Kontrol S-Series MK3 Troubleshooting Guide

  • Studio P2HS
    Studio P2HS Member Posts: 2 Newcomer
    edited March 23

    Q: Translation inserted by Moderator (translation by DeepL)

    Hello,
    I found myself in the same situation when I updated last night.
    22 March 2025.
    My Keyboard is a Kontrol S61 MK3 which is 6 months old.
    I have the same screen capture with a current Firmware 0.0.1
    Black screen and impossible to update the firmware.
    I have tried restarting the keyboard 5 times as described above but to no avail.
    Have you found a solution to your problem?
    Best regards

    Pascal

    Community Code of Conduct - Please read before posting :Quote : Our community is currently only available in English. Please be advised that we retain the right to remove any posts in languages other than English.
  • PoorFellow
    PoorFellow Moderator Posts: 6,527 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/217797#Comment_217797

    USE English

    Please contact N.I. Hardware Support

    In case that you need guidance contacting support : Please read : how to get support !

  • Robert Johan
    Robert Johan Member Posts: 11 Member

    I have had exactly the same situation. I am not sure if you running from a PC or Mac, but at my Macbook Pro M3 I have struggled for days to update the firmware. But now I successfully installed the new version on my S88 mk3, by switching USB connecting to a hub. Even though it was not a powered one, I did the update.

    So, my conclusion is to connect your host USBc to a hub and use a separate power USB.

  • Avadhoot Gupte
    Avadhoot Gupte Member Posts: 2 Member

    Thank you for all the help, dear friends! I tried all the above things, but nothing has worked for me.

    I have written to NI support. I also got an auto generated email from their side with some docket number and has assured me to write back to me with a solution. Let's see!

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,802 mod

    Potential things to try

    1. USB-C Connectivity Issue:

    Problem:
    Some computer chipsets made between 2020 and 2023 have a known USB-C error that can't be fixed. This can cause sporadic problems with USB-C peripherals like the Kontrol S MK3, including connection failures, freezing, or issues with firmware updates.

    Solution:
    If you experience these issues, try using a USB-C hub between your Kontrol S MK3 and your computer. This can help avoid the problem and ensure a stable connection. This is critically important during firmware updates, as data loss could cause broken firmware. Make sure the hub supports both power and data transfer.

    2. USB Controller Issue:

    Problem:
    Even with a USB-C hub, you might occasionally see errors during firmware updates (error -2). This can happen if the USB Controller is overloaded, especially if other devices are connected and transferring data during the update.

    Solution:
    To fix this, power your keyboard using a wall charger, unplug any other USB devices from your computer, and then try the firmware update again.

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