Just bought used s49mk3

mjhmassound

Just bought used s49mk3 used from amazon. I go to add product key and its already registered. I cant register it, do I send it back. I'm already unhappy with Komplete 15 classic should I just sent this keyboard back and by one from their competitor and phase out of Native instruments? They don't seem to care about their customers.

PoorFellow

https://community.native-instruments.com/discussion/43451/just-bought-used-s49mk3

All such issues are handled exclusively by N.I. Account Support

Contact N.I. Account Support with proof of purchase and a picture of the serial on bottom of device and explain the situation

Quote Matt_NI : All you need to know about License Transfer

In case that you need guidance contacting support : Please read : how to get support !

BJQ1972

You bought a second hand keyboard without a license transfer and that is Native Instruments' fault?

mjhmassound

It was through Amazon. It should not be require the 25 digit code to operate a piece of Machinery you just purchased. This company is a purposely making this equipment difficult to work with. I'm already very unhappy with the high-end Komplete 15 for the money.

PoorFellow

https://community.native-instruments.com/discussion/43451/just-bought-used-s49mk3

All such issues are handled exclusively by N.I. Account Support

Contact N.I. Account Support with proof of purchase and a picture of the serial on bottom of device and explain the situation

Quote Matt_NI : All you need to know about License Transfer

In case that you need guidance contacting support : Please read : how to get support !