I have a NI subscription that includes Izotope RX11, which I purchased this after my trial expired. How do I authorize the plugin (I'm on Mac/Pro Tools) using my subscription serial #?
Some additional info:
When I launch the plug, it prompts me to authorize through the Izotope portal, but when my subscription does not appear there — just in Native Access. I've tried using my subscription serial number when prompted for a "serial number" but it does not recognize it as valid.
I've also tried downloading RX11 from Native Access. While all the other plugins in the bundle have download and installed fine, RX11 continually fails. Some Googling suggests granting full disc access, rebooting, rebuilding preferences, etc. I've done all that without success.
I've also contacted NI support via chat. Some sources recommend contacting Izotope support, but looking for a contact email eventually brings me back to NI.
Thanks in advance for any suggestions. This is beyond frustrating.