Please Grant Permission to Native Access to Install Dependencies. (NA2 on Mac) on 2.6.0

pranaearth

I launched NA and got this:

Please Grant Permission to Native Access to Install Dependencies. Please Restart Native Access and Try Again

Absolutely nothing has changed in my system since I last launched NA. This is for NA2

Jeremy_NI

Please check this article first:

Native Access Error: "Please grant permission to NTK Daemon to install dependencies"

Hey @pranaearth If this happens on Mac, here is how to fix it:

• First please run the attached NTKDaemon Cleanup Script (either via command prompt, or drag the script file onto a terminal icon)

• Restart Computer
• Download and run the NTKDaemon installer from here by right clicking the installer pkg-file and selecting “open

Restart your computer again and open Native Access 2.

If this doesn't work, you need to downgrade to Native Access 1: How to Downgrade Native Access 2 to Native Access 1

Jeremy_NI

Hey @pranaearth I had put an older version of NTKDaemon in ther link, my apologies. I've updated the link, here it is again: NTKDaemon

Jeremy_NI

@kipe @eliassinclair Please get in touch with our colleagues here: http://bit.ly/NIsupport_install

Jeremy_NI

Please check this article first:

Native Access Error: "Please grant permission to NTK Daemon to install dependencies"

Hey @pranaearth If this happens on Mac, here is how to fix it:

• First please run the attached NTKDaemon Cleanup Script (either via command prompt, or drag the script file onto a terminal icon)

• Restart Computer
• Download and run the NTKDaemon installer from here by right clicking the installer pkg-file and selecting “open

Restart your computer again and open Native Access 2.

If this doesn't work, you need to downgrade to Native Access 1: How to Downgrade Native Access 2 to Native Access 1

pranaearth

It did not work. Same error after restarting my computer. :(

I went back to NA1 and it's working just fine. It'll be good for now

Thanks for the assist!

Jeremy_NI

Hey @pranaearth I had put an older version of NTKDaemon in ther link, my apologies. I've updated the link, here it is again: NTKDaemon

mgrumbach

Jeremy_NI

thx for posting. I have the same problem, but when inserting the .sh file into my Mac OS terminal, it simply said "permission denied". Do I have to open it with "admin rights" somehow like in Windows?

Best,

Moritz

Elyvio Carlos Blower

It didn't work here, even with the new version... The problem is that i bought a new MacBook M1 and migrate using the time machine. Now I can't authorize my Traktor. I really need help here....

Jeremy_NI

@mgrumbach This post is about a Mac issue. If you are having issues on Windows, please get in touch with our support here: http://bit.ly/NIsupport_install

@Elyvio Carlos Blower It seems you didn't contact our specialists yet, in that case, here is to get in touch: http://bit.ly/NIsupport_install

safeite

Having same problem after trying all solutions on here.

Mac OS 12.5.1

pranaearth

And here it is again with 2.6.0 update. Same error:

Please grant permission to Native Access to install dependencies. Please restart Native Access and try again.

Release: 2.6.0

How can I downgrade to 2.5.? It was working just fine for me.

I am on a M1 Max Macbook Pro running MacOS 12.6

safeite

I am on Mac OS 12.6.1 with an M1 processor. I have acquired numerous NI products at considerable expense and assumed price meant reliability. It does not. I escalated this to support DAYS ago and still zero response. NADA.

Had a project booked, despite starting setup hours in advance, the inability to access a workable solution was almost more than I could bear. Could never get to install, as the dependencies were already given on the Mac. Nothing here works.

Here’s what I had to do. After many hours of time, it became clear that the problem arose AFTER NI Access would restart itself and automatically -whether I liked it or not- upgrade itself from 2.5 to 2.6. So in order for this to work, I have to be in 2.5. Since it auto-updates, I have to reinstall NI Access EVERY time I want to install something.

pranaearth

I put in a support ticket and was told to DL 2.5. That works on my system. But yes, it auto updates to 2.6, so I have to reinstall 2.5 every time I want to check for updates. It’s a pita, but at least I have an option now.

Jeremy_NI

@safeite You contacted our support on Tuesday the 20th at 15:48 and got a reply on Wednesday 21st at 10:18, so that's not even a day. Have you checked your spam and inbox filters ?

Jeremy_NI

@safeite @pranaearth Yes, we're really sorry, this is really annoying. The Native Access team is investigating and working on a fix.

safeite

Yes, found the email. But it’s blank - likely a google-side thing.

In any event, the aforementioned workaround does allow access, until IIRC auto-updating -> 2.5.0 -> 2.6.0

Jeremy_NI

@safeite Blank ? Can you send me a screenshot by direct message, please? We would need to investigate why you reived a blank email.

kipe

I have the same problem. 2.4 and 2.6 both fail with "Please grant permission to Native Access to install dependencies. Please restart Native Access and try again". Where can I get v 2.5 which appear to work better based on comments here? I'm on macOS 12.6 (M1 Pro).