Error Message: Please Grant Permission to Native Access to Install Dependencies. (NA2 on Mac)

pranaearth
pranaearth NYCMember Posts: 43 Tri
edited June 28 in Native Access

I launched NA and got this:

Please Grant Permission to Native Access to Install Dependencies. Please Restart Native Access and Try Again

Absolutely nothing has changed in my system since I last launched NA. This is for NA2

Best Answers

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,693 mod
    edited June 29 Answer ✓

    Hey @pranaearth If this happens on Mac, here is how to fix it:

    • First please run the attached NTKDaemon Cleanup Script (either via command prompt, or drag the script file onto a terminal icon)


    • Restart Computer
    • Download and run the NTKDaemon installer from here by right clicking the installer pkg-file and selecting “open

    Restart your computer again and open Native Access 2.

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,693 mod
    edited June 29 Answer ✓

    Hey @pranaearth I had put an older version of NTKDaemon in ther link, my apologies. I've updated the link, here it is again: NTKDaemon

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,693 mod
    Answer ✓

    @kipe @eliassinclair Please get in touch with our colleagues here: http://bit.ly/NIsupport_install

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Answers

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,693 mod
    edited June 29 Answer ✓

    Hey @pranaearth If this happens on Mac, here is how to fix it:

    • First please run the attached NTKDaemon Cleanup Script (either via command prompt, or drag the script file onto a terminal icon)


    • Restart Computer
    • Download and run the NTKDaemon installer from here by right clicking the installer pkg-file and selecting “open

    Restart your computer again and open Native Access 2.

  • pranaearth
    pranaearth NYCMember Posts: 43 Tri

    It did not work. Same error after restarting my computer. :(

    I went back to NA1 and it's working just fine. It'll be good for now

    Thanks for the assist!

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,693 mod
    edited June 29 Answer ✓

    Hey @pranaearth I had put an older version of NTKDaemon in ther link, my apologies. I've updated the link, here it is again: NTKDaemon

  • mgrumbach
    mgrumbach Member Posts: 2 Noise

    Jeremy_NI

    thx for posting. I have the same problem, but when inserting the .sh file into my Mac OS terminal, it simply said "permission denied". Do I have to open it with "admin rights" somehow like in Windows?

    Best,

    Moritz

  • Elyvio Carlos Blower
    Elyvio Carlos Blower Member Posts: 1 Noise
    edited July 27

    It didn't work here, even with the new version... The problem is that i bought a new MacBook M1 and migrate using the time machine. Now I can't authorize my Traktor. I really need help here....

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,693 mod

    @mgrumbach This post is about a Mac issue. If you are having issues on Windows, please get in touch with our support here: http://bit.ly/NIsupport_install

    @Elyvio Carlos Blower It seems you didn't contact our specialists yet, in that case, here is to get in touch: http://bit.ly/NIsupport_install

  • safeite
    safeite Member Posts: 3 Sine

    Having same problem after trying all solutions on here.

    Mac OS 12.5.1

  • pranaearth
    pranaearth NYCMember Posts: 43 Tri

    And here it is again with 2.6.0 update. Same error:


    Please grant permission to Native Access to install dependencies. Please restart Native Access and try again.

    Release: 2.6.0

    How can I downgrade to 2.5.? It was working just fine for me.


    I am on a M1 Max Macbook Pro running MacOS 12.6

  • safeite
    safeite Member Posts: 3 Sine
    edited September 22

    I am on Mac OS 12.6.1 with an M1 processor. I have acquired numerous NI products at considerable expense and assumed price meant reliability. It does not. I escalated this to support DAYS ago and still zero response. NADA.

    Had a project booked, despite starting setup hours in advance, the inability to access a workable solution was almost more than I could bear. Could never get to install, as the dependencies were already given on the Mac. Nothing here works.

    Here’s what I had to do. After many hours of time, it became clear that the problem arose AFTER NI Access would restart itself and automatically -whether I liked it or not- upgrade itself from 2.5 to 2.6. So in order for this to work, I have to be in 2.5. Since it auto-updates, I have to reinstall NI Access EVERY time I want to install something.

  • pranaearth
    pranaearth NYCMember Posts: 43 Tri

    I put in a support ticket and was told to DL 2.5. That works on my system. But yes, it auto updates to 2.6, so I have to reinstall 2.5 every time I want to check for updates. It’s a pita, but at least I have an option now.

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,693 mod
    edited September 22

    @safeite You contacted our support on Tuesday the 20th at 15:48 and got a reply on Wednesday 21st at 10:18, so that's not even a day. Have you checked your spam and inbox filters ?

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,693 mod

    @safeite @pranaearth Yes, we're really sorry, this is really annoying. The Native Access team is investigating and working on a fix.

  • safeite
    safeite Member Posts: 3 Sine
    edited September 23

    Yes, found the email. But it’s blank - likely a google-side thing.

    In any event, the aforementioned workaround does allow access, until IIRC auto-updating -> 2.5.0 -> 2.6.0

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,693 mod

    @safeite Blank ? Can you send me a screenshot by direct message, please? We would need to investigate why you reived a blank email.

  • kipe
    kipe Member Posts: 1 Noise
    edited September 24

    I have the same problem. 2.4 and 2.6 both fail with "Please grant permission to Native Access to install dependencies. Please restart Native Access and try again". Where can I get v 2.5 which appear to work better based on comments here? I'm on macOS 12.6 (M1 Pro).

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