Password on Native Access

Marnix

I just bought Claude. Made a password on the website, but that doesn't work on the Native Access App. Maybe my Users name (Just my Full name) is incorrect? Do I need to make a new Users name or is it my full name?

Mert_NI

https://community.native-instruments.com/discussion/comment/208958#Comment_208958

Hello Marnix, it seems like you are on the page which asks you to make some changes on your computer which requires your admin password(the password that you are using to login to your computer) and this should be solved.

I hope this helps☺️

mykejb

Native Access will want the email address and password you used to create your account. Try using those first, and if that doesn't work come back here for more suggestions.

Marnix

The Native Access App asks for a Username and Password. Nevertheless, I tried my email and Password. That didn't work. For Username I use my Name, but that doesn't work. Do I have to make a users name and if so how/where?

Sunborn

https://community.native-instruments.com/discussion/comment/208958#Comment_208958

In Native Access your user name is your email actually.

Same as the website. You login with your email + password, not with your name.

If it isn't working then you are using a wrong email and/or password

PoorFellow

https://community.native-instruments.com/discussion/comment/208958#Comment_208958

Please do NOT open two threads on the same issue ! (other thread closed now)

Thank you! The point is, I cannot open Native access, because the password isn't working. Is the password for the Native instruments website the same as for Native Access app?

Yes same email and password in Native Access as used for the MY PRODUCTS, SERIALS, AND DOWNLOADS page.

I use my name as username since I don't know where and how to make a username.

I am not sure to where that you are referring and also a long time since I have signed up anywhere Native instruments. But 'user name' is typically created when signing up if a field says user name and asks you to pick.

Anyway , same answer applies to all of it :

Be sure that you are using latest version of Native Access for your OS

And be sure that you are logging in to same account using same email and password as signing up and buying :ref. : MY PRODUCTS, SERIALS, AND DOWNLOADS page.

else if you have a problem then also make sure that you as a Mac user have done all the Mac users must do (I will put links below here), and if you still can not get sign in to work in Native Access then please contact N.I. Account Support or N.I. Native Access and Installation Support .

In case that you need guidance contacting support : Please read : how to get support !

P.S. I see that you are using Mac M4 and that N.I. has reported a problem with M4 to Apple that applies to some users so that adds to the complexity here , but again , if problem persists then please contact N.I. Account Support or N.I. Native Access and Installation Support

Have you done all the Mac users must do when using N.I. software ? :

ALL NI apps including NTKDaemon must have full disk access. : Howto Enable Full Disk Access on macOS

Also then do not use Clean My Mac.

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

Also , while not related here :

and disks must be of correct format : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : NativeAccess Error Message: "Download failed" (macOS)

Duplicate issue here :

https://community.native-instruments.com/discussion/42150/product-registration

Mert_NI

https://community.native-instruments.com/discussion/comment/208958#Comment_208958

Hello Marnix, it seems like you are on the page which asks you to make some changes on your computer which requires your admin password(the password that you are using to login to your computer) and this should be solved.

I hope this helps☺️