Native access

Chenxi Dong

I have registered my komplete88mk3 in my native access, but I didnt get the update in the library, so I couldn't download the hardware connection service, what's happened? I 100% sure I have registered!

Mert_NI

https://community.native-instruments.com/discussion/42109/native-access

Hello Chenxi Dong, taking care of this situation individually can be better. Therefore, can you please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that issue as soon as possible.

I hope this helps☺️

Chenxi Dong

When I check 'my serial, product' in the website, its not appear in it.

But when I add my serial number again in the native access, it said that the product had been registered.

PoorFellow

https://community.native-instruments.com/discussion/42109/native-access

Always try a computer re-boot (not everybody does this)

Be sure that you are using latest version of Native Access for your OS

First of all then please check the Mac users must do when using N.I. software ? :

ALL NI apps including NTKDaemon must have full disk access. : Howto Enable Full Disk Access on macOS

and disks must be of correct format : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : NativeAccess Error Message: "Download failed" (macOS)

Also then do not use Clean My Mac.

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network (maybe add the DAW too ?)

Run Native Access , then try clicking this link (and click on Connect your hardware) and reboot computer , then run Native Access again

Else try resetting the Native Access XMLfile , look at section 8 here : My Product is Missing in Native Access

If you still do not get the Hardware Connection Service in Native Access then please contact N.I.Native Access and Installation Support .

In case that you need guidance contacting support : Please read : how to get support !

Else if you get the Hardware Connection Service installed but gets other problems then try the Kontrol S-Series MK3 Troubleshooting Guide and the Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

Mert_NI

https://community.native-instruments.com/discussion/42109/native-access

Hello Chenxi Dong, taking care of this situation individually can be better. Therefore, can you please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that issue as soon as possible.

I hope this helps☺️