Loading products...

zakiru

Hello,

As many i have been stuck on loading products but by looking at forums i still haven't been able to figure out what was the problem. I tried going to Native Access 1 it worked but the code didn't. so i am now reaching to you and hoping this will work out. please help i still haven't been able to use my controller ever since i aquired it :((((

PoorFellow

https://community.native-instruments.com/discussion/41837/loading-products

https://community.native-instruments.com/discussion/comment/206998#Comment_206998

You need to reach out to N.I. Native Access and Installation Support ASAP.

Prerequisites for making things work is that you are using a supported OS which is macOS 12, 13, and 14 (latest update) or Windows 10 or 11 (latest Service Pack) . Also check hardware requirements at the product pages. Then also use make sure that you are using the latest version of Native Access for your OS

Else then if you have tried all the support articles for you problem on your Windows OS and the problem persists then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

zakiru

I have already tried the regedit and %appdata%, and it still doesn't work ive tried downloading na 1 but it wont take my serial code. Someone please help me or put me in direct contact with someone of Native access. By the way when i go to regedit and appdata none of Ntk appear and i can't seem to uninstall them from my folders directly as they seem to be continuously running and when i am on appdata native access appears in roaming and not on local as it should . As i said plz help as i havent been able to use my controller properly ever since i have had it…WELP!!!

Sunborn

https://community.native-instruments.com/discussion/comment/206998#Comment_206998

Hello,

Why do you need the archaic NA 1?

Newer versions of most apps do not work there.

They require NA 2

PoorFellow

https://community.native-instruments.com/discussion/41837/loading-products

https://community.native-instruments.com/discussion/comment/206998#Comment_206998

You need to reach out to N.I. Native Access and Installation Support ASAP.

Prerequisites for making things work is that you are using a supported OS which is macOS 12, 13, and 14 (latest update) or Windows 10 or 11 (latest Service Pack) . Also check hardware requirements at the product pages. Then also use make sure that you are using the latest version of Native Access for your OS

Else then if you have tried all the support articles for you problem on your Windows OS and the problem persists then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

SmokeyJ

Native Access was finally working fine for me. Then it updated itself to the latest version (2.17), and now I too have joined the ranks of the "Loading Products" forever screen.

Wonderful.