Kontakt 7 Crash Error in Komplete Kontrol

Couch_King

I just did a fresh Windows install and installed all my NI Apps/Libraries. I keep getting this crash error when loading Kontakt libraries in Komplete Kontrol 3.3.4:

The Komplete Kontrol app is also no longer following the Browser/Plug-In buttons on my Kontrol S49 Mk2 with this version of KK. I.e. when I change from "Browser" to "Plug-in" on the hardware the KK app stays on the Browser window.

Attached the crashlog if anyone knows how to analyze that.

Thanks

1_14_2025 9_53_09 AM - Kontakt 7-mini.nicrash

PoorFellow

https://community.native-instruments.com/discussion/41338/kontakt-7-crash-error-in-komplete-kontrol

Attached the crashlog if anyone knows how to analyze that.

The crash file is not directly readable , we need the information from the "Windows Event Viewer" from same incident.

Check the Windows Event Viewer, there ought to be a log for the Kontakt app crash ,

See here for how to use Event Viewer. To access Event Viewer select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key.

I just did a fresh Windows install and installed all my NI Apps/Libraries.

I keep getting this crash error when loading Kontakt libraries in Komplete Kontrol 3.3.4:

This makes it sound as id you have maybe not installed everything fresh but are using part of something previous downloaded.

Also , just in case , sometimes people report wrong version of keyboard used so sorry but I have to ask ? you are sure that your keyboard is MK2 and not MK1 ?

Anyway , sounds as if you ought at least check the following :

Be sure to be using latest version of Native Access for your OS

Then reinitialize the KONTAKT Database , then run Kontakt as a standalone app

Then try uninstalling the Komplete Kontrol app and then run the NI reg tool and remove Komplete Kontrol app if there , then also Reset the Komplete Kontrol Database , then reboot and then reinstall Komplete Kontrol and runs KK as a stand alone app

Else what is your path settings in Native Access ? And does the crash happen also as standalone or only in a DAW ?

Couch_King

https://community.native-instruments.com/discussion/comment/204033#Comment_204033

It is definitely a Mk2. I'm using Native Access 2 3.16.0.

I will try reinitializing the Kontakt Database. Thanks.

PoorFellow

If problem persists then please contact N.I. Kontakt Support

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care