Kontakt 7 Crash Error in Komplete Kontrol

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Couch_King
Couch_King Member Posts: 31 Member
edited February 23 in Komplete Kontrol

I just did a fresh Windows install and installed all my NI Apps/Libraries. I keep getting this crash error when loading Kontakt libraries in Komplete Kontrol 3.3.4:

image.png

The Komplete Kontrol app is also no longer following the Browser/Plug-In buttons on my Kontrol S49 Mk2 with this version of KK. I.e. when I change from "Browser" to "Plug-in" on the hardware the KK app stays on the Browser window.

Attached the crashlog if anyone knows how to analyze that.

Thanks

1_14_2025 9_53_09 AM - Kontakt 7-mini.nicrash
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  • PoorFellow
    PoorFellow Moderator Posts: 7,370 mod
    edited February 23 Answer ✓
    https://community.native-instruments.com/discussion/41338/kontakt-7-crash-error-in-komplete-kontrol

    Attached the crashlog if anyone knows how to analyze that.

    The crash file is not directly readable , we need the information from the "Windows Event Viewer" from same incident.

    Check the Windows Event Viewer, there ought to be a log for the Kontakt app crash ,

    See here for how to use Event Viewer. To access Event Viewer select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key.

    I just did a fresh Windows install and installed all my NI Apps/Libraries.

    I keep getting this crash error when loading Kontakt libraries in Komplete Kontrol 3.3.4:

    This makes it sound as id you have maybe not installed everything fresh but are using part of something previous downloaded.

    Also , just in case , sometimes people report wrong version of keyboard used so sorry but I have to ask ? you are sure that your keyboard is MK2 and not MK1 ?

    Anyway , sounds as if you ought at least check the following :

    Be sure to be using latest version of Native Access for your OS

    Then reinitialize the KONTAKT Database , then run Kontakt as a standalone app

    Then try uninstalling the Komplete Kontrol app and then run the NI reg tool and remove Komplete Kontrol app if there , then also Reset the Komplete Kontrol Database , then reboot and then reinstall Komplete Kontrol and runs KK as a stand alone app

    Else what is your path settings in Native Access ? And does the crash happen also as standalone or only in a DAW ?

    If problem persists then please contact N.I. Kontakt Support

    In case that you need guidance contacting support : Please read : how to get support !

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