Kontrol s49 mk3 is stuck in Welcome add your serial number here

Footballboots

I have downloaded the hardware connection service I have also downloaded kontrol mk3 updater which would not let me update which tells me it's up to date I have had my kontroller now for two days and I have not used it yet. It will not come out of welcome add your serial number.

iThunder

In Native Access, select Add serial, and enter your serial number as shown on the card in your product box and on the underside of the keyboard. It may take several minutes before your software is ready to be installed. You can check availability with the refresh button.

Footballboots

hi thanks for reaching out I have done as you suggested please see photo. I then closed everything down restarted again and it's just the same Welcome add your serial number here I don't understand it at all I have checked my account and everything is there all downloaded and registered. Thanks again ☹️

harleyd3

Ive had a similar issue. No help unfortunately to be had

PoorFellow

https://community.native-instruments.com/discussion/41106/kontrol-s49-mk3-is-stuck-in-welcome-add-your-serial-number-here

https://community.native-instruments.com/discussion/comment/203523#Comment_203523

Please check this support article : After Registering My Kontrol S-Series MK3, I’m Still Asked to Add My Serial Number

If problem persists the please contact N.I. Komplete Kontrol Support

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Footballboots

Thank you, I contacted NI customer care two days ago and I haven’t heard anything yet. It’s now 6 days since I registered it and obviously still not used it, very frustrating and annoying.

PoorFellow

https://community.native-instruments.com/discussion/comment/203575#Comment_203575

I contacted NI customer care two days ago and I haven’t heard anything yet.

You should have received a ticket confirmation (also check spam email). Otherwise then I understand how frustrating this must be for you , but alas then N.I. support do not work weekends so that should also be taken into consideration when calculating response time.