Kontrol s49 mk3 is stuck in Welcome add your serial number here

Footballboots
Footballboots Member Posts: 2 Newcomer
in Komplete Kontrol

I have downloaded the hardware connection service I have also downloaded kontrol mk3 updater which would not let me update which tells me it's up to date I have had my kontroller now for two days and I have not used it yet. It will not come out of welcome add your serial number.

Answers

  • iThunder
    iThunder Member Posts: 3 Newcomer

    In Native Access, select Add serial, and enter your serial number as shown on the card in your product box and on the underside of the keyboard. It may take several minutes before your software is ready to be installed. You can check availability with the refresh button.

  • Footballboots
    Footballboots Member Posts: 2 Newcomer
    IMG_0323.jpeg

    hi thanks for reaching out I have done as you suggested please see photo. I then closed everything down restarted again and it's just the same Welcome add your serial number here I don't understand it at all I have checked my account and everything is there all downloaded and registered. Thanks again ☹️

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