DEMO MODE

jaiT · January 7

Yes me too, NI doesn't work fine with mac M2 silicon, it's clear and i am tired of this old and obsolete Native Inst company, i am using less and less NI products because of constant kontakt and NI issues. I tried all the "uninstall" tutorials and reinstall exhausting stuffs but doesn't fix the demo mode to appears when no one expected that, suddenly, without a reason. Maschine is suddenly"uninstall" kontakt libraries are missing. Stop that please and fix it now we're in 2025 pleeeease!!

Jeremy_NI · January 7

What products are switching to demo? Are you trying to open older products like Kontakt 5 on a new Silicon Mac? Then this article is for you: Guitar Rig 5, Kontakt and Super 8 R2 Open as Demo Versions on Apple Silicon / M-Systems

FYI, if you wish to use older products on a Silicon Mac you need to run your DAW in Rosetta mode: How to Open Your DAW Using Rosetta FYI, this has nothing to do with NI, it's an Apple thing.

If not, what products are showing as demo? How does it manifest? How do they show in Native Access?

Are you using Clean My Mac or any kind of preoperty list cleaner? Clean My Mac deletes essential files, it does affect other software programs, please read this: Notes on Using Registry or Property List Cleaning Utilities

And the latest versions are even getting worse, it's all written in the links Poorfellow gave you:

https://community.native-instruments.com/discussion/38631/clean-my-mac-causing-a-lot-of-issues-with-our-products-please-read

FYI, there's a vast majority of Mac users with M1 to M4 having no such issues.

and finally, the forum is not a substitute for support. If you still need assistance, please get in touch here: https://bit.ly/NI_support_NA

PoorFellow · January 7

https://community.native-instruments.com/discussion/41046/demo-mode

Be sure to be using latest version of Native Access for your OS

Else then did you do all the Mac users must do when using N.I. software ? :

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

Also then do not use Clean My Mac.

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

Also then you can try the following Trouble shooter here: My Products Are Showing As DEMO in Native Access , especially ' 2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending Kontakt product XML) then restart computer and log in again to see if that helps

If problem persists then please contact N.I.Native Access and Installation Support .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

jaiT · January 7

Why so much conditions? Why i can't use clean my mac? Full disk access?? I really think your "solutions" are not really solutions, the NI sofwares and libraries worked fine until all breaks suddenly, and i am no the only one to have this problem but all of us we are Apple silicon users. You annot sell a software so expenive if there are so many possibilities to fail and get issues. I am very disapointing and now i can't use Clean my mac i never heard that when i bought your stuff!!!

PK The DJ · January 7

The conditions are imposed by Apple. They're things you have to deal with if you're using a Mac. No such issues here on Windows.

PoorFellow · January 7

https://community.native-instruments.com/discussion/comment/202486#Comment_202486

Why so much conditions? Why i can't use clean my mac? Full disk access?? I really think your "solutions" are not really solutions, the NI sofwares and libraries worked fine until all breaks suddenly, and i am no the only one to have this problem but all of us we are Apple silicon users.

Sorry but I do not not work for N.I. and also I do not make the rules. All I can do is to advice you about what might possibly help solve your problems. Else then please contact N.I.Native Access and Installation Support .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

@Jeremy_NI , I don't know if you have anything that you might want to add here on behalf of N.I. ?

mykejb · January 7

You need Full Disk access for Native Access and NTKDaemon. Other NI apps just need access to the folders containing data, often removable volumes and documents along with Local Network permission. In general, if an NI app requests access to a resource allow it then things will work correctly.

jaiT · January 7

Ok, sorry i though you were from NI support. I am a very happy guy using Mac m2 ultra it's a beast vs Windows for music. I use a lot of plugins and stuff like SSL, Slate, Waves, Acustica Audio, etc... and i only got troubles with NI, search in that forums and you will see that NI is scam ( in my humble opinion)

jaiT · January 7

I think NI got an absurd obsession with authentification and anti piracy, a lot of resources consumption and obsolete designs and functions.

Jeremy_NI · January 7