How to remove products I do not own from Native Access?

sleepson

I used to own more than I currently do, and I've also had the subscription at some point.

Now I have no idea what products are mine in Native Access.

I would love to remove the ones I don't own, so I can download (and see) only the ones that I DO own.

PoorFellow

https://community.native-instruments.com/discussion/40731/how-to-remove-products-i-do-not-own-from-native-access

This is a matter for N.I. Account Support , you need to contact N.I. Account Support and if there is anything that can be done about it then Account support will do it.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

LostInFoundation

This is a problem that appeared since NI introduced subscription.

I’m afraid there is nothing you can do and this is something that must be fixed on NI side.

But, as usual, it doesn’t seem they think it’s their duty to have a look at it. Or at least they’re not in a hurry about it… It has already been reported long time ago…and things are still the same…

PoorFellow

https://community.native-instruments.com/discussion/40731/how-to-remove-products-i-do-not-own-from-native-access

This is a matter for N.I. Account Support , you need to contact N.I. Account Support and if there is anything that can be done about it then Account support will do it.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care