I recently got a maschine mikro mk3 and am having trouble installing the software

JM3017

I entered the serial number in native access and this is what popped up

I checked the library but there was no download for any software named Maschine Mikro MK3 HW or anything about any Maschine

can somebody please help me

jhaydenbrooks

Same here. Very frustrating

mykejb

You'll need to put in a ticket to have the Maschine licence added to your account unfortunately. You can go here - https://support.native-instruments.com/hc/en-us/sections/18115022767005. You'll need to log into your account and you'll get a chatbot to contact support at the bottom right of the page.

Responses will be delayed at the moment due to the Xmas break and the current sales generating more support requests than usual.

JM3017

How do I get the ticket?