Support Ticket Response - Serial Already Registered

aeogilvie
aeogilvie Member Posts: 1 Newcomer
edited June 2022 in Native Access

Good Morning,

I purchase a new Maschine MK3 from Guitar Center. When I tried to register the serial number in Native Access, I received an error stating the the serial number had been registered already. I made a support ticket with NI. How long will it take to get a response and get the issue resolved?

Best Answer

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,525 admin
    Answer ✓

    The response time is usually 1-2 business days. For any users who come across this post in the future, if you have issues with your license please contact support for assistance: https://bit.ly/n1registr

Answers

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    Not an answer to your question, but if you can, try chat on the account support page and they should be able to fix the issue right away (Note: limited hours, but open as of this post!!!)

    And having read so many threads about Maschine purchased from Guitar Center being "Already Registered", I swear when the get them, the open the box, register the unit and then put it back in the box and sell it as new. Thats why I don't purchase from GC...just sayin!!!

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,525 admin
    Answer ✓

    The response time is usually 1-2 business days. For any users who come across this post in the future, if you have issues with your license please contact support for assistance: https://bit.ly/n1registr

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