Support Ticket Response - Serial Already Registered

aeogilvie · 2022-06-17T06:15:14+00:00

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Good Morning,

I purchase a new Maschine MK3 from Guitar Center. When I tried to register the serial number in Native Access, I received an error stating the the serial number had been registered already. I made a support ticket with NI. How long will it take to get a response and get the issue resolved?

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Maschine MK3

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Kaiwan_NI

The response time is usually 1-2 business days. For any users who come across this post in the future, if you have issues with your license please contact support for assistance: https://bit.ly/n1registr

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Blindeddie

Not an answer to your question, but if you can, try chat on the account support page and they should be able to fix the issue right away (Note: limited hours, but open as of this post!!!)

And having read so many threads about Maschine purchased from Guitar Center being "Already Registered", I swear when the get them, the open the box, register the unit and then put it back in the box and sell it as new. Thats why I don't purchase from GC...just sayin!!!

Kaiwan_NI

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