I have purchased the maschine mk3 and my komplete select is not available on native access to download.I would like help with this please
Check the MY PRODUCTS, SERIALS, AND DOWNLOADS page to see if the missing products are listed as either Not registered or as Registered Products. If products lists but lists as not registered then use the serial in the Native Access add serial. Also then check your emails (including in the spam folder) for a registration key for the product to use in Native Access add serial..Please notice that a product will not show in Native Access if it is not compatible with your OS.
Then if the product lists on the account page but not in Native Access then be sure to be using latest version of Native Access for your OS else try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access .
If product is on account page and the above does not help then please contact N.I. Native Access and Installation Support .
Else if the product is missing from the account page and you didn't get any registration key for the product in your emails (including in the spam folder) then please contact N.I.Account Support , they handle all registration issues .
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
