I can’t login to my Native ID account

chubbyboyalex

It keeps telling me I have the wrong password or email, but I don’t. I made another account just to ask. I really don’t know what to do here. There’s no phone number or email to call or write to, just this ask the community feature which is nice but ultimately not very helpful.

PoorFellow

https://community.native-instruments.com/discussion/40022/i-can-t-login-to-my-native-id-account

just this ask the community feature which is nice but ultimately not very helpful.

We try to assist where we can but of course you are right since in a case like this then only support can help you. But I can point you to the right support article.

I made another account just to ask.

Great , because that is the way to go about doing it : Check this article "I Have No Access to My User Account" .

Quote Jeremy_NI : If you followed these steps but you have issues logging in to your account, then you should have found a dedicated type form, that I will post here, just in case of you missed it: : Account Login & Password Support! , This has been tested and checked on various browsers and works for all our customers that get in touch every day.

Please contact N.I. Account Support , In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

chubbyboyalex

I’ll add more detail, the email was definitely right, cause it wouldn’t let me create a new account with it and I never changed the password. Now they blocked my account for too many login attempts.

PoorFellow

https://community.native-instruments.com/discussion/40022/i-can-t-login-to-my-native-id-account

just this ask the community feature which is nice but ultimately not very helpful.

We try to assist where we can but of course you are right since in a case like this then only support can help you. But I can point you to the right support article.

I made another account just to ask.

Great , because that is the way to go about doing it : Check this article "I Have No Access to My User Account" .

Quote Jeremy_NI : If you followed these steps but you have issues logging in to your account, then you should have found a dedicated type form, that I will post here, just in case of you missed it: : Account Login & Password Support! , This has been tested and checked on various browsers and works for all our customers that get in touch every day.

Please contact N.I. Account Support , In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care