Komplete Kontrol Bug (screenshare included)

nwebb
nwebb Member Posts: 15 Member
edited December 8 in Komplete Kontrol

Is anyone else running into an issue in which the interface becomes non-responsive when changing presets/instruments?

https://www.dropbox.com/scl/fi/s711wyvhlouv6ohd01u5i/KompleteKontrolIssue2024.mp4?rlkey=z5kmp0pum4exsjw4jplzwadvy&e=1&st=0mi4p108&dl=0

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Best Answers

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,005 mod
    edited December 10 Answer ✓

    This is a known issue with Kontakt not Komplete Kontrol per se (although it occurs in KK) and is fixed already in Kontakt 8 but not yet in Kontakt 7

    The issue is graphics related - if you minimise and maximise the GUI for example, or switch between desktops and back, the correct interface should appear. It has nothing to do with loading times, the library is loading, but just the GUI is laggy and non responsive (because basically it is a still image left in some graphics buffer, not a GUI)

  • Tom Collins
    Tom Collins Member Posts: 94 Helper
    Answer ✓
    image.png

    Looks like the fix it out…

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 4,873 mod
    https://community.native-instruments.com/discussion/39681/komplete-kontrol-bug-screenshare-included

    "non-responsive" has been seen for probably few in the sense that few have had extreme loading times.

    You don't give any hint at all about your computer and OS , but try giving the app long time to load and see if it finish and then become responsive. (extreme load times experienced by a very few I think has even been minutes).

    Otherwise then if you have a bug to report then N.I. has dedicated support for both Kontrol and Kontakt .

    N.I. Komplete Kontrol Support and N.I. Kontakt Support , In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care .'

    Please notice that support response time is longer than usual due to the ongoing sale at the N.I. website.

  • nwebb
    nwebb Member Posts: 15 Member

    Appreciate the response. For completelness:

    - In the video I clarify that it's not a time-related issue, and that I'm on a Mac Studio M2.
    - I have now had others clarify that it's an issue for them as well, so have reported it as a bug.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,005 mod
    edited December 10 Answer ✓

    This is a known issue with Kontakt not Komplete Kontrol per se (although it occurs in KK) and is fixed already in Kontakt 8 but not yet in Kontakt 7

    The issue is graphics related - if you minimise and maximise the GUI for example, or switch between desktops and back, the correct interface should appear. It has nothing to do with loading times, the library is loading, but just the GUI is laggy and non responsive (because basically it is a still image left in some graphics buffer, not a GUI)

  • Tom Collins
    Tom Collins Member Posts: 94 Helper
    Answer ✓
    image.png

    Looks like the fix it out…

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,005 mod

    Yes that fixes it for me anyway

  • Tom Collins
    Tom Collins Member Posts: 94 Helper
    edited December 10

    Just waiting for the fix for the "Next Preset" bug now, it frustrates the hell out of me :)

  • DunedinDragon
    DunedinDragon Member Posts: 971 Guru

    Personally I just work around it by switching back over the the Instrument listing which still has my current library selected with it's entire list of presets. That way I can both scroll to the next one or select from the entire list of presets and it loads very quickly.

  • Tom Collins
    Tom Collins Member Posts: 94 Helper

    Problem is it's become a habit of mine, so I keep doing it the way that forces it back to the other instrument and then you hear me say "******" very loud in the studio, it happens quite often 😂

  • nwebb
    nwebb Member Posts: 15 Member
    edited December 10

    @Tom Collins Can confirm, fixed it for me, too (I had ensured I'd updated before posting, but looks like the fix came out just after that. Timing!)

    @Kymeia Thanks. I am unable to test in Kontakt 7 (I'm unable to find a way of changing the presets that mimics what I was doing in Komplete), so I can't confirm a fix for that, but hopefully if it's not fixed in 7 yet, it will be soon.

  • PoorFellow
    PoorFellow Moderator Posts: 4,873 mod
    https://community.native-instruments.com/discussion/comment/196666#Comment_196666

    In the video I clarify that it's not a time-related issue,

    Sorry about that , but I am generally reluctant to click dropbox links and download unknown downloads.

    I had noticed some GUI issue discussion in passing but had not noticed that it were connected to apparent loading times. My apologies for my ignorance on the topic and great that Kymeia and Tom Collins were better informed than I .

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,005 mod
    edited December 10
    https://community.native-instruments.com/discussion/comment/196717#Comment_196717

    It doesn't (didn't) happen in Kontakt on its own, only when hosted in Komplete Kontrol. So I'm guessing the fix required both the latest update to Kontakt 7 (released a few days ago) and today's update to KK for it to work.

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