Trying to get my licenses to appear in Native Access after changing computers and emails.

IainF

I have been pulling my hair out with the endless loop and lack of actual support from NI (no phone/ no email). I have changed computers and email addresses. I see the licenses on the website when I sign in, but when I try to add serial to Native Access it says serial already registered. Neither "follow steps" nor " contact support" are of any use. Any help is appreciated while I still have a little hair left.

Thanks

Jeremy_NI

Hey @IainF Sorry to hear about your troubles. Please get in touch with our support here:

Here is how to get in touch with us: https://bit.ly/n1acc

and if that make things clearerf, this is how support works: https://bit.ly/NI_Support_How

Jeremy_NI

Hey @IainF Sorry to hear about your troubles. Please get in touch with our support here:

Here is how to get in touch with us: https://bit.ly/n1acc

and if that make things clearerf, this is how support works: https://bit.ly/NI_Support_How

ANASTASIA

I HAVE BUY THE TRAKTOR S2 MK3 AND I HAD CONNECT WITH THE PROGRAM NORMAL UNTIL NOW I WENT IT FOR FORMAT 2-3 TIMES AND WHEN I SIGN IN I CONNECT NORMALITY BUT THE LAST TIME WHEN I WENT FOR FORMAT I CANNOT SIGN IN FROM TRAKTROR TO PROGRAMM. I CONNECT TO NATIVE ACCESS TO PUT THE SERIAL NUMBER AND HE IS SAY IS ME IT IS INVAILD NUMPER.WHAT IS THE PROBLEM

Jeremy_NI

https://community.native-instruments.com/discussion/comment/195332#Comment_195332

Well, yuou have the links to contact support right here in this thread: ☝️