Cannot install update to Kontakt

bill5

Trying to go from 6.7.1 to 6.8 but when I click to install, I get an "Update failed: Could not uninstall previous version." Tried it twice. Neither Kontakt nor even my DAW were running. Appreciate any help. The help page it pointed me to told me to run the NI Uninstall Reg Tool to "remove the offending app." There is no "offending app" as far as I can tell and I have no clue what it could be anyway, so I don't think that's the answer.

PoorFellow

https://community.native-instruments.com/discussion/39351/cannot-install-update-to-kontakt

You are supposed to try uninstalling the Kontakt version and then use the use the NI reg tool and remove same Kontakt version (6) if it is on the list generated.

After doing that then reboot computer then download and install this Kontakt 6.8.0 PC and Mac , then hopefully that will fix the problem.

If problem persists then please contact N.I. Native Access and Installation Support . In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

PoorFellow

https://community.native-instruments.com/discussion/39351/cannot-install-update-to-kontakt

You are supposed to try uninstalling the Kontakt version and then use the use the NI reg tool and remove same Kontakt version (6) if it is on the list generated.

After doing that then reboot computer then download and install this Kontakt 6.8.0 PC and Mac , then hopefully that will fix the problem.

If problem persists then please contact N.I. Native Access and Installation Support . In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

bill5

Got it, I thought the "offending app" meant something other than Kontakt itself, like a VI etc. That worked; thanks very very much!

PoorFellow

https://community.native-instruments.com/discussion/comment/195155#Comment_195155

You are very welcome and thank you for providing feedback. 🙂