Ozone 11 Advanced: you do not qualify for a cheaper crossgrade
Hi there.
I wonder, why that is? Owner of Komplete from version 5 up to now Komplete Ultimate 13 and still I am not allowed to choose the crossgrade version?
Maybe someone here can enlighten me? Thank you!
Cheers, Klaus
ps: is there no german speaking forum around?
Best Answer
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In any case, don't hesitate to ask my colleagues from suppport directly: https://bit.ly/n1orders
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Answers
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Klaus
Gentle reminder that these forums are English only.
And yes - there is something strange going on in the NI webshop as I am a Komplete 14 ULT license holder and I am seeing what you are seeing:
I am also being told I cannot get the crossgrade.
I suspect this has something to do with the ongoing merge of NI and iZotope product lines but I would contact NI sales support on this.
It does not look accurate at all.
VP
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In any case, don't hesitate to ask my colleagues from suppport directly: https://bit.ly/n1orders
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Owner of Komplete from version 5 up to now Komplete Ultimate 13 and still I am not allowed to choose the crossgrade version?
Looks to me like the usual N.I. web-shop visual bug for upgrades.
If you qualify then you qualify if what you have is retail versions as sold by N.I. and qualifying resellers (meaning NFR might not qualify) . But as written by Jeremy_NI then if in doubt or if you need any assurances then don't hesitate to contact N.I. Purchase Support , In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
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