I didn't receive an email regarding KOMPLETE 15 SELECT and M32 registration

hoijandee

Today I registered my KOMPLETE KONTROL M32 Thomann 70th Anniversary HW.

I did't recieve a confirmation email with a voucher for Komplete 15 select that comes with it. I checked my spam and the email is the one I always use.

Pleas can some assist me in the right direction?

PoorFellow

https://community.native-instruments.com/discussion/comment/193356#Comment_193356

You should be able to see any serials connected with your account on the MY PRODUCTS, SERIALS, AND DOWNLOADS page which should also show if you have registered the keyboard correctly in Native Access.

If you have registered the keyboard correctly and have still not received the voucher for the Komplete Select version of your choice then you need to contact N.I. Purchase Support. Tell them that you have registered the KONTROL M32 Thomann 70th Anniversary and that you need help to get the voucher for the Komplete Select , be sure to mention the specific "Thomann 70th Anniversary" version/edition. In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

PoorFellow

https://community.native-instruments.com/discussion/38971/i-didnt-receive-an-email-regarding-komplete-15-select-and-m32-registration

The voucher ought to be in one of the first emails that you receive from N.I. after registering the M32 keyboard in Native Access. The voucher to look for is a voucher for the N.I. shop to select and buy what version of Komplete Select that you want

Since rules for the Thomann Native Instruments Komplete Kontrol M32 LTD 70th clearly says that : Komplete 15 Select for free :
Customers who purchase a new Native Instruments Kontrol M32 Master keyboards between 14-11-2024 and 15-01-2025 will receive Komplete 15 Select for free on top. All you have to do is register the new device in your user account on the Native Instruments website during the specified period, in order to receive the free Software license.

Then you ought clearly qualify so please contact N.I. Purchase Support and have them fix it for you. In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

hoijandee

thnks for your reply.

I did everything like you discribed above. It shows up as registered in Native Acces, but i didn’t recieve the confirmation e-mail . And it’s not n my spam.

PoorFellow

https://community.native-instruments.com/discussion/comment/193356#Comment_193356

You should be able to see any serials connected with your account on the MY PRODUCTS, SERIALS, AND DOWNLOADS page which should also show if you have registered the keyboard correctly in Native Access.

If you have registered the keyboard correctly and have still not received the voucher for the Komplete Select version of your choice then you need to contact N.I. Purchase Support. Tell them that you have registered the KONTROL M32 Thomann 70th Anniversary and that you need help to get the voucher for the Komplete Select , be sure to mention the specific "Thomann 70th Anniversary" version/edition. In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

hoijandee

All fixed now by NI support. And very fast.

PoorFellow

https://community.native-instruments.com/discussion/comment/193561#Comment_193561

Great ! Thank you for confirming that the issue were fixed 🙂