Licence transfer
Hi @all
I sold my S61 MK2, FM8 and Super 8 and have already started the license transfer several times. It doesn't work and Native Instruments doesn't respond to my contact. What am I doing wrong?
Starting the license transfer isn't difficult. But the licenses aren't being transferred. It's been like this for 5 days now. Can anyone help me?
Best Answers
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I will then call for @Jeremy_NI to please take a follow up look at things for you.
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Then please get in touch there: https://bit.ly/n1acc
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Answers
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Native Instruments doesn't respond to my contact.
Did you open a ticket ? And did you get a ticket confirmation ?
There ought to be chat support now for serial transfer issues , at least day time on work days : N.I. Account Support
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
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Thank you for your answer.
I have gone through all the processes. I don't know what to do next.0 -
I will then call for @Jeremy_NI to please take a follow up look at things for you.
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ok, thanks!
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@Mondmann1971 I'm a little confused here. My coilleagues replied to you on November 7th about a serial that could not be transferred because it was not on your account. Is it about the same issue? If it is get back to ly colleague (ticket 4413087). If not you can also get back to my colleague or submit a new request here: https://bit.ly/n1acc
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Hi Jeremy, on November 7th I sold a Maschine MK2 and transferred the license. That's done.
Now I'm selling a Keyboard S61 MK2 and want to transfer my licenses. The buyer will receive the keyboard today. Please let me transfer the licenses to the new owner.
Regards, Mirko
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Then please get in touch there: https://bit.ly/n1acc
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Hi Jeremy, on November 7th I sold a Maschine Mikro MK2 and transferred the license. That's done.
Now I'm selling a Keyboard S61 MK2 and want to transfer my licenses. The buyer will receive the keyboard today. Please let me transfer the licenses to the new owner.
Regards, Mirko
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Please see when I started this license transfer.
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We can't help you on the forum, only my colleagues from support have the necessary tools so please open a new request with the link I've provided and my colleagues will get back to you.
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ok, thanks!
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Hi I have a similar problem.
I want to transfer a license to a new Owner of a Traktor S4 Mk3 but I cannot mark this license. The system says it is not transferable. Can you please help me?
Thanks and best regards0 -
You simply need to get in touch with our support, as mentioned several times in this thread where you will also find a link.
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