Lizenz transfer

Mondmann1971

Hi @all
I sold my S61 MK2, FM8 and Super 8 and have already started the license transfer several times. It doesn't work and Native Instruments doesn't respond to my contact. What am I doing wrong?
Starting the license transfer isn't difficult. But the licenses aren't being transferred. It's been like this for 5 days now. Can anyone help me?

PoorFellow

https://community.native-instruments.com/discussion/comment/191020#Comment_191020

I will then call for @Jeremy_NI to please take a follow up look at things for you.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/191029#Comment_191029

Then please get in touch there: https://bit.ly/n1acc

PoorFellow

https://community.native-instruments.com/discussion/38567/lizenz-transfer

Native Instruments doesn't respond to my contact.

Did you open a ticket ? And did you get a ticket confirmation ?

There ought to be chat support now for serial transfer issues , at least day time on work days : N.I. Account Support

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Mondmann1971

Thank you for your answer.
I have gone through all the processes. I don't know what to do next.

PoorFellow

https://community.native-instruments.com/discussion/comment/191020#Comment_191020

I will then call for @Jeremy_NI to please take a follow up look at things for you.

Mondmann1971

ok, thanks!

Jeremy_NI

@Mondmann1971 I'm a little confused here. My coilleagues replied to you on November 7th about a serial that could not be transferred because it was not on your account. Is it about the same issue? If it is get back to ly colleague (ticket 4413087). If not you can also get back to my colleague or submit a new request here: https://bit.ly/n1acc

Mondmann1971

Hi Jeremy, on November 7th I sold a Maschine MK2 and transferred the license. That's done.

Now I'm selling a Keyboard S61 MK2 and want to transfer my licenses. The buyer will receive the keyboard today. Please let me transfer the licenses to the new owner.

Regards, Mirko

Jeremy_NI

https://community.native-instruments.com/discussion/comment/191029#Comment_191029

Then please get in touch there: https://bit.ly/n1acc

Mondmann1971

Hi Jeremy, on November 7th I sold a Maschine Mikro MK2 and transferred the license. That's done.

Now I'm selling a Keyboard S61 MK2 and want to transfer my licenses. The buyer will receive the keyboard today. Please let me transfer the licenses to the new owner.

Regards, Mirko

Mondmann1971

Please see when I started this license transfer.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/191035#Comment_191035

We can't help you on the forum, only my colleagues from support have the necessary tools so please open a new request with the link I've provided and my colleagues will get back to you.

Mondmann1971

ok, thanks!