Maschine 3 not in Native Access

chilln2music
chilln2music Member Posts: 6 Newcomer
in Native Access

Maschine 3 not in Native Access after bundle update purchase and cannot find a way to contact NI. Added serial to Native Access and everything in bundle EXCEPT Maschine 3 is showing up in my Native Access. Cannot find link to get hold of customer service and current support page not helpful. Possible I missed it but NI has clearly distanced themselves from customers and made support more difficult. Their support page links send you in a loop to unhelpful info. Can someone tell me how to download Maschine 3??

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  • chilln2music
    chilln2music Member Posts: 6 Newcomer

    Can someone from Native Instruments please direct me on how to open a ticket for this? Again, the website is sending me in a loop and just redirecting me to the unhelpful support page.

  • DiosGnosis
    DiosGnosis Member Posts: 197 Advisor

    Yeah… the Support Page functions when logged into my account appear down at the moment due to maintenance.

    I know @Jeremy_NI has been trying with all his might to expedite things for folks who haven't had their issues resolved yet.

    I've mentioned him here. I'm sure he'll check in. Be patient. Its been a struggle for many.

  • chilln2music
    chilln2music Member Posts: 6 Newcomer

    I appreciate the response, will do.

  • dusty
    dusty Member Posts: 23 Member

    Similarly I have just registered a brand new Mikro 3 that came with V3+Central Library+Komplete Select

    I expected a delay to the Komplete Select Voucher email, but it was almost immediate - as was the Komplete Select Band appearing in (the latest version of) Native Access …..

    HOWEVER neither Maschine 3 software or the Central Library have yet appeared in Native Access

    thanks

  • woodsonby
    woodsonby Member Posts: 7 Member

    I have the same issue - I'm pretty patient, but I will say that this is pretty frustrating, it's going on 5 days since I'd contacted support, and I haven't had even an acknowledgement that my issue was received or is being looked at or anything.
    The only feedback I got was from Jeremy_NI on here. That is at least a little reassuring and I thank him for that. But I'd really just like this to get resolved..

  • red_nick
    red_nick Member Posts: 255 Advisor

    What OS and Native Access version?

  • chilln2music
    chilln2music Member Posts: 6 Newcomer
    https://community.native-instruments.com/discussion/comment/190611#Comment_190611

    Irrelevant, I understand minimum requirements

  • chilln2music
    chilln2music Member Posts: 6 Newcomer

    Latest version of NA

  • dusty
    dusty Member Posts: 23 Member

    i'm in same situation. (brand new mikro/latest native access (silicon) & sonoma)

    one day is bad, five is horrific.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,390 mod
    Answer ✓

    Hey all, please make sure your system supports Maschine 3: https://www.native-instruments.com/en/products/maschine/maschine-accessories/maschine-3/specifications/

    If it does and Maschine 3 is still not showing please get in touch with our support here: https://bit.ly/n1orders

    To make things faster send a copy of your invoice to my colleagues.

  • dusty
    dusty Member Posts: 23 Member

    @Jeremy_NI thanks i have sent a copy of my invoice/confirmation email of my purchase to the support ticket email thread/chain ticket - #4420276

  • Jam One
    Jam One Member Posts: 3 Member

    i'm experiencing the same, just registered a new MK3, no Maschine 3 software in native access, latest build of windows 10 64bit. Submitted a ticket, hoping to hear back soon

  • Owls
    Owls Member Posts: 1 Newcomer
    edited November 2024

    Q: Translation inserted by Moderator (translationby DeepL)

    Just registered a new MK3, no Maschine software in own access, latest build of Windows 10 64bit

    CommunityCode of Conduct - Please read before posting :Quote : Our community is currently only available in English. Pleasebe advised that we retain the right to remove any posts in languagesother than English.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,390 mod
    https://community.native-instruments.com/discussion/comment/190913#Comment_190913

    Hey there, the forum is in English only, please use an online translator.

  • PeterFromM
    PeterFromM Member Posts: 2 Newcomer

    Same thing here. Brand new Maschine MK3 that is not usable because the required software doesn't show up in Native Access.

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