Native Access stuck saying "loading Products"

Pipe_welder
Pipe_welder Member Posts: 3 Newcomer
edited November 2024 in Native Access

I updated Native Access and now its just stuck saying "loading Products"

Best Answers

  • PoorFellow
    PoorFellow Moderator Posts: 5,143 mod
    Answer ✓
    https://community.native-instruments.com/discussion/38443/native-access-stuck-saying-loading-products

    Quote: Jeremy_NI :

    For Win:

    First please delete the User Registry entries of Native Access and the NTKDaemon:

    1. Click the Windows Start button at the bottom left side of your screen.
    2. Type "regedit"into the search field, then press Enter to open the Windows Registry Editor.
    3. In the RegistryEditor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
    4. HKEY_CURRENT_USER > Software > NativeInstruments >
    5. Delete the "Native Access"and the "NTK" entries

    Next please clear the Native Access cache by deleting the following folders:

    1. Click the Windows Start Button on the bottom left of your screen.
    2. Type %localappdata% and press Enter.
    3. This will open the following folder location: C: > Users >*Your User Name* > AppData > Local
    4. go into the Native Instruments directory and delete the "Native Access" and the"NTK" folders

    For Mac:

    First please clear the Native Access cache by deleting the following folders:

    1. Navigate to the following location: Macintosh HD > Users > your username >Library > Application Support > NativeInstruments
    2. Delete the "Native Access"and the "NTK" folders

    Next please delete the User User plist of Native Access and the NTKDaemon:

    1. Navigate to the following location: Macintosh HD > Users > your username >Library > Preferences >
    2. Delete the com.native-instruments.NativeAccess.plist and com.native-instruments.NTKDaemon.plist
    3. restart your computer

    If the above doesn't help then please contact : N.I.Native Access and Installation Support

    In case of you need further guidance : How to contact NI Support

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓

    Hello guys, Poor_Fellow's advise looks like the correct workaround on that case:

    https://community.native-instruments.com/discussion/comment/190424#Comment_190424

    If this did not help, cane you please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you further to solve that issue as soon as possible.

    I hope this helps☺️

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