Native Access stuck saying "loading Products"
I updated Native Access and now its just stuck saying "loading Products"
Best Answers
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For Win:
First please delete the User Registry entries of Native Access and the NTKDaemon:
- Click the Windows Start button at the bottom left side of your screen.
- Type "regedit"into the search field, then press Enter to open the Windows Registry Editor.
- In the RegistryEditor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
- HKEY_CURRENT_USER > Software > NativeInstruments >
- Delete the "Native Access"and the "NTK" entries
Next please clear the Native Access cache by deleting the following folders:
- Click the Windows Start Button on the bottom left of your screen.
- Type %localappdata% and press Enter.
- This will open the following folder location: C: > Users >*Your User Name* > AppData > Local
- go into the Native Instruments directory and delete the "Native Access" and the"NTK" folders
For Mac:
First please clear the Native Access cache by deleting the following folders:
- Navigate to the following location: Macintosh HD > Users > your username >Library > Application Support > NativeInstruments
- Delete the "Native Access"and the "NTK" folders
Next please delete the User User plist of Native Access and the NTKDaemon:
- Navigate to the following location: Macintosh HD > Users > your username >Library > Preferences >
- Delete the com.native-instruments.NativeAccess.plist and com.native-instruments.NTKDaemon.plist
- restart your computer
If the above doesn't help then please contact : N.I.Native Access and Installation Support
In case of you need further guidance : How to contact NI Support
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Hello guys, Poor_Fellow's advise looks like the correct workaround on that case:
If this did not help, cane you please create a support ticket or open a chat support using this link below:
So our team can help you further to solve that issue as soon as possible.
I hope this helps☺️
1
Answers
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Try reinstalling NA2 as administrator and try again. Happend to me to on Windows 10 once.
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For Win:
First please delete the User Registry entries of Native Access and the NTKDaemon:
- Click the Windows Start button at the bottom left side of your screen.
- Type "regedit"into the search field, then press Enter to open the Windows Registry Editor.
- In the RegistryEditor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
- HKEY_CURRENT_USER > Software > NativeInstruments >
- Delete the "Native Access"and the "NTK" entries
Next please clear the Native Access cache by deleting the following folders:
- Click the Windows Start Button on the bottom left of your screen.
- Type %localappdata% and press Enter.
- This will open the following folder location: C: > Users >*Your User Name* > AppData > Local
- go into the Native Instruments directory and delete the "Native Access" and the"NTK" folders
For Mac:
First please clear the Native Access cache by deleting the following folders:
- Navigate to the following location: Macintosh HD > Users > your username >Library > Application Support > NativeInstruments
- Delete the "Native Access"and the "NTK" folders
Next please delete the User User plist of Native Access and the NTKDaemon:
- Navigate to the following location: Macintosh HD > Users > your username >Library > Preferences >
- Delete the com.native-instruments.NativeAccess.plist and com.native-instruments.NTKDaemon.plist
- restart your computer
If the above doesn't help then please contact : N.I.Native Access and Installation Support
In case of you need further guidance : How to contact NI Support
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IME when this happens, you just need to exit the software and restart it.
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I have the same problem…
The monitor of NATIVE ACCESS is blocked on LOADING PRODUCTS…
None of the above tips work..
What can i do?
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None of the above tips work..
What can i do?
Please contact N.I.Native Access and Installation Support .
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
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Same issues as of late. Uninstalled it and re-installed it, and then tried following the above instructions.
Still won't start.1 -
Same here , tried all steps mentioned.
Native Access 3.08 works, Native Access 3.14.0 Stuck on Loading Products
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@Mert_NI , pinging you just in case that you have something to add to the last two comments from syber_jedi and Beatback.
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Having this same issue. Deleting registry entries didn't work
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Hello guys, Poor_Fellow's advise looks like the correct workaround on that case:
If this did not help, cane you please create a support ticket or open a chat support using this link below:
So our team can help you further to solve that issue as soon as possible.
I hope this helps☺️
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This does not help
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KI does not help also
0
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