I already registered my Maschine Mikro Mk 3 but the machine software doesn't show up in the native access.
If anyone is affected by this issue, get in touch with our support with a copy of the invoice at hand: https://bit.ly/n1orders
Hello guys, we saw your requests and our team will get back to you as soon as possible.
Currently we are implementing some system innovations to improve both customer and agent experience however we faced with some system issues in the process which also combined by the busyness in the ticket volume which created this queue.
We know and understand the frustration this may have been caused and we are sincerely sorry for that.
We expect to solve this as soon as possible and you will get an answer as soon as possible.
In the meantime we would kindly ask for your understanding and patience.
Thank you for your patience.
I hope this helps☺️
Hello notMorelia, have you purchased this product from second hand, or brand new? If this is brand new you should receive the Maschine 3, if you have purchased it second hand, as the system detected the first registration, you should then receive the Maschine 2 instead.
Also, I checked your ticket and we received your ticket and our team will get back to you as soon as possible.
With the busyness and a system incident, our queue got longer and wait times became more than expected, however you will get an answer soon, so please have no worries about it and we are thank you for your patience.
just wanted to give people hope —- maschine 3 + central library has been added this morning.
new mikro registered tues. software delivery issue resolved friday morning
Please get back to my colleagues, I'm sure they'll sort it out for you.
Hey @DiegoG ,
I know that this is disappointing but don't expect a reaction on your ticket before 2025. It is holiday season and NI has an increased amount of support tickets due to current sales.
ok !! solved!! Everything´s working. :-)
My colleagues got back to you. Sorry for the wait!
Having the same issue…
