Purchased maschine mikro mk3 hw but can not download software

harveyf

I have registered hardware and software appears at na web site. When using native access program does not appear. What am I doing wrong?

Harvey

Jeremy_NI

Hey all, if you have the same issue, please get in touch with my colleagues here: https://bit.ly/n1orders and have a copy of the invoice at hand.

ALDREAD

https://community.native-instruments.com/discussion/38324/purchased-maschine-mikro-mk3-hw-but-can-not-download-software

you may need to wait a little while for it to show up
but tbh , I got a serial number for the software yesterday and and as soon as I entered it in native access it appeared
reach out to support if you need to speed it up

waterknot

same issue. And also cannot contact support. Chat bot does not respond. Says it will connect me to an agent but never does.

Tim_in_paris

Same issue here. Very frustrating as the hardware is not responding in any ways

Jeremy_NI

Hey all, I see several reports of this. Trying to get some more info.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/190221#Comment_190221

I see that your OS is Big Sur. Maschine 3 only supports MacOS 13, 14 and 15.

Jeremy_NI

@harveyf @waterknot In the meantime, I've added a Maschine 3 Bundle for HW on your accounts. Hopefully noiw you see the products in Native Access.

@Tim_in_paris Let me know if I should add it to your account too. If you're able to update your OS. If not you can ask for a refund.

Jeremy_NI

Hey all, if you have the same issue, please get in touch with my colleagues here: https://bit.ly/n1orders and have a copy of the invoice at hand.

M B

Same for me, bought a Mikro 3 yesterday and added the serial key to end up 24 hrs later no download available. I contacted support but didn't receive an email to confirm the ticket number, its been over 12 hrs and i sent in another, same thing, no email as the chat bot says i'd receive. I messed up when i created my account by entering a typo in my email, support fixed it and i was able to log back in and install traktor 3, since traktor 3 appears on both my computers i think that's not the issue unless my typo created a registration error and this will happen with all NI hardware products i buy.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/192127#Comment_192127

Even though you didn't get an email confirmation, your requests are in our system and one of my colleagues will get back to you shortly.

M B

Yes, you guys must be busy if so many people are having these issues, thank you it's been fixed.