Purchased maschine mikro mk3 hw but can not download software
Best Answer
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Hey all, if you have the same issue, please get in touch with my colleagues here: https://bit.ly/n1orders and have a copy of the invoice at hand.
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Answers
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you may need to wait a little while for it to show up
but tbh , I got a serial number for the software yesterday and and as soon as I entered it in native access it appeared
reach out to support if you need to speed it up0 -
same issue. And also cannot contact support. Chat bot does not respond. Says it will connect me to an agent but never does.
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Same issue here. Very frustrating as the hardware is not responding in any ways
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Hey all, I see several reports of this. Trying to get some more info.
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I see that your OS is Big Sur. Maschine 3 only supports MacOS 13, 14 and 15.
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@harveyf @waterknot In the meantime, I've added a Maschine 3 Bundle for HW on your accounts. Hopefully noiw you see the products in Native Access.
@Tim_in_paris Let me know if I should add it to your account too. If you're able to update your OS. If not you can ask for a refund.
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Hey all, if you have the same issue, please get in touch with my colleagues here: https://bit.ly/n1orders and have a copy of the invoice at hand.
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Same for me, bought a Mikro 3 yesterday and added the serial key to end up 24 hrs later no download available. I contacted support but didn't receive an email to confirm the ticket number, its been over 12 hrs and i sent in another, same thing, no email as the chat bot says i'd receive. I messed up when i created my account by entering a typo in my email, support fixed it and i was able to log back in and install traktor 3, since traktor 3 appears on both my computers i think that's not the issue unless my typo created a registration error and this will happen with all NI hardware products i buy.
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Even though you didn't get an email confirmation, your requests are in our system and one of my colleagues will get back to you shortly.
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Yes, you guys must be busy if so many people are having these issues, thank you it's been fixed.
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