NOT ABLE TO REINSTALL THE PRODUCTS AGAIN.

jitu singh
jitu singh Member Posts: 3 Newcomer
edited October 2024 in Native Access

Hello there,

Unfortunate my hard disk crashed. And today I installed by all native instruments again. The instruments like as strummed acoustic 2 and picked nylon, foundation piano, Free Orchestra still not installed yet.

I tried many ways but failed to do so. Finally then I clicked on uninstall as the NATIVE ACCESS APPLICATION was not able to relocate for software installation.

Now nor the instruments mentioned above are showing on "ALL" TABS nor even I am able to see

no pro.png

the serial key of the same on to NATIVE ACCESS ACCOUNT.

Even if I am trying to download the same from NATIVE website, its asking me to purchase again.

ANY one help me out to get the above instruments back again. Thank you.

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Answers

  • donmaddonald
    donmaddonald Member Posts: 270 Advisor
    edited October 2024

    for "Free orchestra" and "Foundation piano" should be easy, just download them again as they are free… follow the process on the websites of those libraries.

    for strummed acoustic 2 and picked nylon, I am not sure of what to say, which OS do you have?

  • jitu singh
    jitu singh Member Posts: 3 Newcomer

    I am using windows 11

    Point is how to request for serial keys which are already purchased from native again to install the library. The same needs to be requested again I guess. That is not showing on to the native account.

  • donmaddonald
    donmaddonald Member Posts: 270 Advisor

    go to native instrument website, log in to your account and go to see your serial numbers in your account.

    if that doesn't work maybe open a ticket with customer support.

  • jitu singh
    jitu singh Member Posts: 3 Newcomer

    Please guide how to raise a ticket for the same. As no body is responding on email. I am not able to find the option to raise the complaint for the same.

  • donmaddonald
    donmaddonald Member Posts: 270 Advisor

    On the website there is the support section.

    Try over there.


    anyway, i think that eventually someone will show up here too.

  • PoorFellow
    PoorFellow Moderator Posts: 7,332 mod
    edited October 2024
    https://community.native-instruments.com/discussion/comment/187137#Comment_187137

    [Your duplicate discussion were deleted , please do not open multiple threads on the same issue !]

    Account support (for license transfers,etc…) is now also available through the chat, the link to account support is here.

    In case of you need further guidance : Howto contact NI Support

    Page functionality or lack of same could be a browser issue then also try another browser with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser ,depending on what you do not usually use)

  • Mert_NI
    Mert_NI Customer Care Posts: 930 mod
    Answer ✓
    https://community.native-instruments.com/discussion/37857/not-able-to-reinstall-the-products-again

    Hello jitu singh, sorry for the issue.

    Solving this issue individually will be more helpful. So can you please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve that as soon as possible.

    I hope this helps☺️

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