How do I can register the serial number of the Maschine Mk3 my dad bought me at the pawn shop?

Luisvv

hey guys, my dad bought me an Mk3 in a pawn shop, but when I try to put in the serial number on the back to download Maschine 2 it says it’s already registered to an account, can any one please help, I tried contacting support but they are not available it says. The pawn shop doesn’t have the license so I don’t know what to do

PoorFellow

https://community.native-instruments.com/discussion/comment/186159#Comment_186159

[Please notice that if original owner is contacted by N.I. and refuse a transfer then N.I. might not be able to perform a transfer of HW]

All issues regarding serials and registration are handled exclusively by N.I.Account Support

Send support a picture of both serial on bottom of device and of your purchase receipt.

The "resolution that works" is the click through and make the right choices to open a ticket : N.I.Account Support

(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

YES

3: We have collected all info around 2nd hand purchases in this overview.

That doesn't help

4: OK. Are you a buyer or seller

Buyer

5 Have you received a License Transfer Token?

NO

6 Have you bought it from a shop (Guitar Center, Sweetwater,Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?

Privately

7 Please ask the seller to request a License Transfer Token as explained in this article.

I Can't contact the seller

8 Please upload a photo of the invoice or receipt from the seller.

You have to take the rest from there yourself since I can not start opening empty tickets

Andrea1968

HI, same happened to me.

I bought it used but the seller was unable to provide me its license . When I contacted Native support they told me that unfortunately the license had to be unlocked by the previous owner so there was nothing to do. Luckily I bought it for 200 euros in perfect condition (Maschine mk3) so I bought a new license of the Maschine 2 software.

Greetings, Andrea.

Luisvv

hi, do you know anything about the serial number already being registered to the previous owner account, what to do then? Thank you

PoorFellow

https://community.native-instruments.com/discussion/comment/186159#Comment_186159

[Please notice that if original owner is contacted by N.I. and refuse a transfer then N.I. might not be able to perform a transfer of HW]

All issues regarding serials and registration are handled exclusively by N.I.Account Support

Send support a picture of both serial on bottom of device and of your purchase receipt.

The "resolution that works" is the click through and make the right choices to open a ticket : N.I.Account Support

(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

YES

3: We have collected all info around 2nd hand purchases in this overview.

That doesn't help

4: OK. Are you a buyer or seller

Buyer

5 Have you received a License Transfer Token?

NO

6 Have you bought it from a shop (Guitar Center, Sweetwater,Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?

Privately

7 Please ask the seller to request a License Transfer Token as explained in this article.

I Can't contact the seller

8 Please upload a photo of the invoice or receipt from the seller.

You have to take the rest from there yourself since I can not start opening empty tickets

Andrea1968

https://community.native-instruments.com/discussion/comment/186159#Comment_186159

HI,

the serial number generally coincides with the one indicated on the bottom panel of the hardware machine.
Mine was bought used but in a musical instrument shop here in Rome (it was on consignment at the shop from one of their customers).
The former owner, whose telephone contact was provided to me by the shop owner, claimed that he could not find the Maschine 2 software in the license list of his Native Instruments account, so out of fear that it could be stolen material I immediately asked him the username on N.I. and then I contacted support indicating all the data I had available.
N.I. support confirmed to me that the seller's account was existing but but the Maschine 2 software was not in his license list.
They then told me that the Maschine code (the hardware) was registered to another account: obviously without giving me any other information for privacy reasons.
However, they didn't think the Maschine was stolen or anything like that.
So all I had to do was buy my own Maschine 2 license.
I hope I have been more clear and above all helpful.
Greetings, Andrea.

Luisvv

okay, thank you to everyone that took their time to answer, I do have the receipt, and I submitted a picture of it, and the serial number to support. I hope support answers soon pray for me. Thank you again