Installation Failed: Review Your Location Preferences

kristianyoung6 · 2024-10-14T16:59:26+00:00

There was an error rendering this rich post.

I recently upgraded my laptop from a 2014 Macbook Air to a 2023 M3 Pro. I am trying to install all of my instruments + expansions onto my new computer and every time i try and install my libraries I get the same error: "Installation Failed: Review Your Location Preferences." This laptop is new out of the box and all locations are default. I have created a ticket and run native support tool, but NI support team has been no help

Find more posts tagged with

Native Access

Mac

Accepted answers

Mert_NI

Hello guys, sorry for the issue.

Here is the workaround that you can try to solve this issue:

In order to get NA to download the full installer we have to remove the affected products first.PC:

Apply the following steps to the affected products: Fixing Software Update Installation Issues (Windows)
Restart PC and open NA
Install the product(s) from the available section
NA should download and run the full installer of the latest available version now

Mac:

Navigate to the following location: Macintosh HD > Library > Preferences >
delete the following file of the affected product: com.native-instruments.product name.plist
restart your computer and open NA
Install the product(s) from the available section
NA should download and run the full installer of the latest available version now

I hope this helps☺️

Mert_NI

https://community.native-instruments.com/discussion/comment/193140#Comment_193140

Hello Russellmus, can you please create a support ticket so our team can help you further to solve that.

I hope this helps☺️

All comments

Mert_NI

Hello guys, sorry for the issue.

Here is the workaround that you can try to solve this issue:

In order to get NA to download the full installer we have to remove the affected products first.PC:

Apply the following steps to the affected products: Fixing Software Update Installation Issues (Windows)
Restart PC and open NA
Install the product(s) from the available section
NA should download and run the full installer of the latest available version now

Mac:

Navigate to the following location: Macintosh HD > Library > Preferences >
delete the following file of the affected product: com.native-instruments.product name.plist
restart your computer and open NA
Install the product(s) from the available section
NA should download and run the full installer of the latest available version now

I hope this helps☺️

donmaddonald

try to point a location manually.

go to preference, file management and pic the locations.

I'd leave the application location in /application/native instruments

try to change content location to another folder and install one of the plug-ins to see if it works

Russellmus

Hi Mert, how can I delete the file if it doesn't exist yet because I haven't downloaded anything?

Workaround Mk II is required please :)

Mert_NI

https://community.native-instruments.com/discussion/comment/190543#Comment_190543

Hello Russellmus, I created a support ticket for you and asked for the support tool, can you please check your emails and answer the email with the result of the support tool as an answer to that email(not here please) so we can understand the issue easier and help you to solve that as soon as possible.

I hope this helps☺️

Ear Lab

Hello, I have the same problem (Time Textures - Sonusscore). Can not manage workaround, cause there is no Preference for this product anyway !?

Mert_NI

https://community.native-instruments.com/discussion/comment/192132#Comment_192132

Hello Ear Lab, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that.

I hope this helps☺️

DZMPLZ

Any tips have the same problem after uninstalling kontakt8 ,..cant install it back keeps giving me this message ,..tried to uninstall, install, a old version,.. nothing ,..has anyone fixed this?

Russellmus

Again, this keeps happening to me. Bought a new product. Cannot install. The file Mert suggests deleting in other threads does not exist.

Mert_NI

https://community.native-instruments.com/discussion/comment/193140#Comment_193140

Hello Russellmus, can you please create a support ticket so our team can help you further to solve that.

I hope this helps☺️

Quick links

Unanswered questions