Can't repair a product!

masfusion

Hello,

unfortunately at the moment I can only access my iMac desktop as a guest. Some of the products on my Native Access need repair. When asked to relocate them, I choose their location and then I get a success message, however when I press Repair again it goes back to not working.

If anybody knows how to fix this I would appreciate it immensely.

Thanks!

Mert_NI

https://community.native-instruments.com/discussion/comment/184463#Comment_184463

Hello masfusion,

According to the repair issue, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you with this subject as soon as possible.

According to the Kontakt and Komplete Kontrol Crash issue, have you tried the steps in these Knowledge Base Articles below:

Kontakt Crashes

Komplete Kontrol Crashes

Please let us know.

I hope this helps☺️

Mert_NI

https://community.native-instruments.com/discussion/37274/cant-repair-a-product

Hello massfusion, sorry for the issue.

Have you checked this Knowledge Base Article below:

Using the Repair / Relocate All Function in Native Access

Please let me know.

I hope this helps☺️

masfusion

Hello Mert,

Neither the repair nor the uninstall work.

In addition to that, Komplete Kontrol and Kontakt won't open and end up crashing.

Please advise.

Thanks.

Mert_NI

https://community.native-instruments.com/discussion/comment/184463#Comment_184463

Hello masfusion,

According to the repair issue, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you with this subject as soon as possible.

According to the Kontakt and Komplete Kontrol Crash issue, have you tried the steps in these Knowledge Base Articles below:

Kontakt Crashes

Komplete Kontrol Crashes

Please let us know.

I hope this helps☺️