Why is the Native Instruments Support so bad ?

MPBS

Native Access fails with EVERY Download !
All Steps "Full DiscAccess" is right - INSTALLATION FAILED !!! every time !

NI likes to have more traffic on the Servers - right ?

I paid for Software - but NO SUPPORT !! that sucks !!!

PoorFellow

https://community.native-instruments.com/discussion/37127/why-is-the-native-instruments-support-so-bad

Native Access fails with EVERY Download !
All Steps "Full DiscAccess" is right - INSTALLATION FAILED !!! every time !

Be sure to be using latest version of Native Access for your OS (unless you are using a legacyOS , Mac 10.15 and earlier / Win 7 downloads).

Other than that ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS then disks must be of correct format : Notes on Network Drives and Disk Formats ,

Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

If problem persists then please contact N.I. Native Access and Installation Support .

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't, that ought to bring you on to either chat with human or open a ticket. There has been introduced chat support for Native Access assistance (at least daytime on normal work days)

(You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Please refer to the page : How to get in touch with our Customer Care

@MPBS , please state your exact computer type and Mac OS version and version number of Native Access used in a response here so that Jeremy_NI will know.

In this case I will also ask @Jeremy_NI , could you please make sure that MPBS get the support needed for a proper resolution

MPBS

… <standard-answer>… is ok..
DETAILS: macOS 12.7.6; Native-Access 3.14.0

Again: Full-Hard-Disc-Access is granted. for — it fails.

click downloading…. found the .iso or .dmg … make a duplicate before it`s deleted, install that: it works without Problems.

The Problem is: NATIVE-ACCESS

Jeremy_NI

https://community.native-instruments.com/discussion/37127/why-is-the-native-instruments-support-so-bad

There's a dedicated SUPPORT section on our website:

I see that you successfully contacted our support and they got back to you already.

MPBS

Native Access is USELESS Tool, it fails. It is a fail.

Waiting for Update….

DunedinDragon

And yet it still works perfectly fine for hundreds of thousands of us…imagine that!!! I wonder what the difference is?

chk071

"I paid for Software - but NO SUPPORT !! that sucks !!!"

"Native Access is USELESS Tool, it fails. It is a fail."

So, any more false statements?

Do you know how little this helps to solve your problem? Well, I think you know that very well. That is the sole reason why you're here: To troll.

MPBS

Note:

Why does the installation not work via “NativeAccess” ?
Full disk access is available for the components (NativeAccess+NTK daemon).

The Secret: if a single component installer is used, the installation works without problems.
So where is the error ?

P.S. is there any Snakeoil left ?

chk071

"So where is the error ?"

About 80 cms from the computer screen.

MPBS

…… snipp …..

MPBS

Again:

Why does the installation not work via “NativeAccess” ?
Full disk access is available for the components (NativeAccess+NTK daemon).

The Secret: if a single component installer is used, the installation works without problems.
So where is the error ?

It is User-Independent,

It is macOS independent

i think it is the NTK-Daemon.

MPBS

https://community.native-instruments.com/discussion/comment/185036#Comment_185036

i wonder too.

MPBS

https://community.native-instruments.com/discussion/comment/185068#Comment_185068

ah you - i see your face !

MPBS

NTK Daemon Logfile:

[warning] [2024-10-25T07:03:11.526441] "0x700004274000":Configuration.cpp:58 Could not parse /Users/me/Library/Application Support/Native Instruments/NTK/ntk.json with error: [json.exception.parse_error.101] parse error at line 1, column 1: syntax error while parsing value - unexpected end of input; expected '[', '{', or a literal