Why is the Native Instruments Support so bad ?

MPBS
MPBS Member Posts: 10 Member
edited October 9 in Native Access

Native Access fails with EVERY Download !
All Steps "Full DiscAccess" is right - INSTALLATION FAILED !!! every time !

NI likes to have more traffic on the Servers - right ?

I paid for Software - but NO SUPPORT !! that sucks !!!

Tagged:

Comments

  • PoorFellow
    PoorFellow Moderator Posts: 4,814 mod
    https://community.native-instruments.com/discussion/37127/why-is-the-native-instruments-support-so-bad

    Native Access fails with EVERY Download !
    All Steps "Full DiscAccess" is right - INSTALLATION FAILED !!! every time !

    Be sure to be using latest version of Native Access for your OS (unless you are using a legacyOS , Mac 10.15 and earlier / Win 7 downloads).

    Other than that ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS then disks must be of correct format : Notes on Network Drives and Disk Formats ,

    Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

    If problem persists then please contact N.I. Native Access and Installation Support .

    At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't, that ought to bring you on to either chat with human or open a ticket. There has been introduced chat support for Native Access assistance (at least daytime on normal work days)

    (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

    Please refer to the page : How to get in touch with our Customer Care

    @MPBS , please state your exact computer type and Mac OS version and version number of Native Access used in a response here so that Jeremy_NI will know.

    In this case I will also ask @Jeremy_NI , could you please make sure that MPBS get the support needed for a proper resolution

  • MPBS
    MPBS Member Posts: 10 Member

    … <standard-answer>… is ok..
    DETAILS: macOS 12.7.6; Native-Access 3.14.0

    Again: Full-Hard-Disc-Access is granted. for — it fails.

    click downloading…. found the .iso or .dmg … make a duplicate before it`s deleted, install that: it works without Problems.

    Bildschirmfoto.png

    The Problem is: NATIVE-ACCESS

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    https://community.native-instruments.com/discussion/37127/why-is-the-native-instruments-support-so-bad

    There's a dedicated SUPPORT section on our website:

    Screenshot 2024-10-10 at 09.57.08.png

    I see that you successfully contacted our support and they got back to you already.

  • MPBS
    MPBS Member Posts: 10 Member

    Native Access is USELESS Tool, it fails. It is a fail.

    Waiting for Update….

  • DunedinDragon
    DunedinDragon Member Posts: 971 Guru

    And yet it still works perfectly fine for hundreds of thousands of us…imagine that!!! I wonder what the difference is?

  • chk071
    chk071 Member Posts: 550 Pro
    edited October 18

    "I paid for Software - but NO SUPPORT !! that sucks !!!"

    "Native Access is USELESS Tool, it fails. It is a fail."

    So, any more false statements?

    Do you know how little this helps to solve your problem? Well, I think you know that very well. That is the sole reason why you're here: To troll.

  • MPBS
    MPBS Member Posts: 10 Member

    Note:

    Why does the installation not work via “NativeAccess” ?
    Full disk access is available for the components (NativeAccess+NTK daemon).

    The Secret: if a single component installer is used, the installation works without problems.
    So where is the error ?

    P.S. is there any Snakeoil left ?

  • chk071
    chk071 Member Posts: 550 Pro

    "So where is the error ?"

    About 80 cms from the computer screen.

  • MPBS
    MPBS Member Posts: 10 Member
    edited October 24

    …… snipp …..

  • MPBS
    MPBS Member Posts: 10 Member

    Again:

    Why does the installation not work via “NativeAccess” ?
    Full disk access is available for the components (NativeAccess+NTK daemon).

    The Secret: if a single component installer is used, the installation works without problems.
    So where is the error ?

    It is User-Independent,

    It is macOS independent

    i think it is the NTK-Daemon.

  • MPBS
    MPBS Member Posts: 10 Member
    https://community.native-instruments.com/discussion/comment/185036#Comment_185036

    i wonder too.

  • MPBS
    MPBS Member Posts: 10 Member
    https://community.native-instruments.com/discussion/comment/185068#Comment_185068

    ah you - i see your face !

  • MPBS
    MPBS Member Posts: 10 Member

    NTK Daemon Logfile:

    [warning] [2024-10-25T07:03:11.526441] "0x700004274000":Configuration.cpp:58 Could not parse /Users/me/Library/Application Support/Native Instruments/NTK/ntk.json with error: [json.exception.parse_error.101] parse error at line 1, column 1: syntax error while parsing value - unexpected end of input; expected '[', '{', or a literal

Back To Top

Categories