Native Access : updates problem

SebSchilling

Hi all,

I use iMac with Intel Core i7, Ventura 13.7.1, Native Access 3.14.0.

I wanted to updates some applications. All is good except for Komplete Kontrol and Kontakt 7. When I ask updates, after downloading, I have a message "Installation failed : you may need to grant full disk access to Native Instruments and the Daemon…"

You can see on screenshots that all is normally active for Komplete Kontrol, Native Access and NIHardwareAgent disk access. I don't understand why I have this problem. This problem appears since the new Ventura update.

Do you have a solution for that please ?

Thank you so much for your help.

See you soon !

Seb 😉

PoorFellow

https://community.native-instruments.com/discussion/37024/native-access-updates-problem

Apart from the ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS then disks must be of correct format : Notes on Network Drives and Disk Formats , and if iCloud Private Relay is on then turn that off in preferences.

Else if problem persists then please contact N.I.Native Access and Installation Support .

At the page N.I.Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't,that ought to bring you on to either chat with human or open a ticket. There has been introduced chat support for Native Access assistance (at least daytime on normal work days)

(You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Please refer to the page : Howto get in touch with our Customer Care

PoorFellow

https://community.native-instruments.com/discussion/37024/native-access-updates-problem

Apart from the ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS then disks must be of correct format : Notes on Network Drives and Disk Formats , and if iCloud Private Relay is on then turn that off in preferences.

Else if problem persists then please contact N.I.Native Access and Installation Support .

At the page N.I.Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't,that ought to bring you on to either chat with human or open a ticket. There has been introduced chat support for Native Access assistance (at least daytime on normal work days)

(You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Please refer to the page : Howto get in touch with our Customer Care