Tips: My products are showing up as DEMO in Native Access

mjomaa

Hi,

KONTAKT 5 keeps showing as DEMO despite registering the serial numbers in Native access. I'm using Logic Pro.

I installed and reinstalled , deleted the folder from library and added again. None of this worked.

Dan Ceder

This is so frustrating. My situation is this:

I have a Komplete 9 Upgrade with no base product (this after a sale of the base product) and Komplete 14 Ultimate with a base product KU12.

After an update, my older NI instruments like Massive, FM8, Battery 4 etc shows as Demo and associated to the K9 Upgrade serial.

I have done the instructions (deleting of the XML files and the NI folder with included NA folder) that NI support shows but that doesn't help.

So why isn't a way to just stop Native Access use the K9 serial and use the KU12 instead & why do the support telling me that I shall use the instructions that doesn't work?

ThisLbro

https://community.native-instruments.com/discussion/comment/132299#Comment_132299

https://community.native-instruments.com/discussion/comment/33963#Comment_33963

Maybe should delete the old serial #

Dan Ceder

https://community.native-instruments.com/discussion/comment/132304#Comment_132304

Well, there is no way for me to delete the "old" K9 serial.

Jeremy_NI

Hey all, if the steps proposed in this article didn't help, please get in touch with our installation specialists here: https://bit.ly/NI_support_NA