NA looking for installed Izotope plugin but I cant locate them.

MIke Albanese

As the title suggests. My new items from my Komplete purchase showed up in NA. All installed except the Izotope plugins which displays "Add Library". So I click on it and it wants me to locate the libraries/plugins. I dont think they installed so how can I find em? I went to Izotope web site to see if I could download items but struck out. Help.

Mert_NI

https://community.native-instruments.com/discussion/comment/180235#Comment_180235

Hello MIke Albanese, I see the issue here.

It seems like you are still using the Native Access 1 which is not supported from our current products. Can you please download the latest version of the Native Access 2 using this link below:

https://www.native-instruments.com/en/specials/native-access-2/?srsltid=AfmBOop_bUtpN0z_0vz3r3GC2uDm-dVvBwlLmhp_GrtJ94PqY2eXVtX7

This should help you to solve the issue.

I hope this helps☺️

Mert_NI

https://community.native-instruments.com/discussion/36519/na-looking-for-installed-izotope-plugin-but-i-cant-locate-them

Hello MIke Albanese, can you please send us the screenshot of the issue and what do you see while trying to install the Izotope Products, have you tried installing them in Product Portal?

Please let me know☺️

MIke Albanese

Screenshot 2024-09-26 at 10.36.36 PM.png

I didnt install these products. How am I suppose to find them? I went to Izotope web site to see if I could download but didnt find any files. What is the solution? These files to download are from the new 15 update. Cheers

Mert_NI

https://community.native-instruments.com/discussion/comment/180235#Comment_180235

Hello MIke Albanese, I see the issue here.

It seems like you are still using the Native Access 1 which is not supported from our current products. Can you please download the latest version of the Native Access 2 using this link below:

https://www.native-instruments.com/en/specials/native-access-2/?srsltid=AfmBOop_bUtpN0z_0vz3r3GC2uDm-dVvBwlLmhp_GrtJ94PqY2eXVtX7

This should help you to solve the issue.

I hope this helps☺️

MIke Albanese

I've downloaded the latest NA. It fails at the end of the install. Every time. I've gone thru the file deletion option. The single listed file you recommend to delete I cant locate. I'm using NA 1 cause I cant install NA2. I have had NA2 working in the past but with the blink of an eye, I tried to open it and got errors. Hasnt workd in months. I hope someone can help me dig deeper into this issue instead of "download NA2 and go thru the install". It aint working. HELP

Mert_NI

https://community.native-instruments.com/discussion/comment/180613#Comment_180613

Hello MIke Albanese, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve that issue as soon as possible.

I hope this helps☺️

MIke Albanese

I've had 2 support tickets open already. Your support is weeks behind. How the hell do you expect people to use your software when theres issues were they cant even load the libraries? Hire more people and write better software. Thousands of people have the same problem and your web answer go round in circles.

Mert_NI

https://community.native-instruments.com/discussion/comment/182658#Comment_182658

Hello MIlke Albanese, sorry for the frustration.

I checked your tickets and it seems like there is no ticket is open at the moment, so there can be possibility of you did not see the answer. Can you please check it again.

If not, can you please create a support ticket or open a chat support using the link above and our team will get back to you as soon as possible with the solution.

Thank you in advance☺️