Native Access does not continue to download three of my libraries

johnthemiracle

see above, I need a fix. How do I tell Native Acess to finish the downloads?

Mert_NI

https://community.native-instruments.com/discussion/comment/180080#Comment_180080

Hello johnthemiracle, happy to hear that your products are installed.

Normally the installation speeds are usually happening for the reasons outside of the Native Access and our services. Here is the Knowledge Base Article that can help you for this subject:

My Native Access Downloads Are Taking Too Long

I hope this helps☺️

Mert_NI

https://community.native-instruments.com/discussion/comment/180215#Comment_180215

Hello johnthemiracle,

can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve the issue as soon as possible.

I hope this helps☺️

Mert_NI

https://community.native-instruments.com/discussion/36474/native-access-does-not-continue-to-download-three-of-my-libraries

Hello johnthemiracle, can you please send us the screenshot of the issue or error message that you are receiving, so I can understand the issue easier and help you to solve that as soon as possible.

Please let me know☺️

johnthemiracle

there is no error message. native access just does not load the libraries. the progress bars are stuck. i have done all you suggest in the support document, even disabled file vault (which is a shame, kindly make your software compatible with filevault, thank you). no avail.

johnthemiracle

it looks like this.

johnthemiracle

Finally, after hours and hours, it finished the downloads. so please, can you fix this? it is ridculous.

Mert_NI

https://community.native-instruments.com/discussion/comment/180080#Comment_180080

Hello johnthemiracle, happy to hear that your products are installed.

Normally the installation speeds are usually happening for the reasons outside of the Native Access and our services. Here is the Knowledge Base Article that can help you for this subject:

My Native Access Downloads Are Taking Too Long

I hope this helps☺️

johnthemiracle

none of this applies here.

Mert_NI

https://community.native-instruments.com/discussion/comment/180215#Comment_180215

Hello johnthemiracle,

can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve the issue as soon as possible.

I hope this helps☺️