Missing Timpani from Berlin Series Main Collection

Bobica · 2024-09-03T21:23:11+00:00

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Greetings all,

Before few months I bought Berlin Series Main Collection on Native Instruments store, I finally received my Mac Studio today but when i try to install Berlin percussion via Native Access I cant find Timpani in my DAW or in any Berlin percussion files on my system, all other percussions are there, only Timpani are missing. I know that in the past you had to buy Timpani as separate expansion on Orchestral Tools site but they said that they merged them with main bundle so I'm confused why I cant find them anywhere. Also, on NA site description says: "Over 100 pitched and unpitched instruments including timpani,…."

Thank you all in advance!

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Accepted answers

Mert_NI

https://community.native-instruments.com/discussion/comment/176151#Comment_176151

Hello Bobica, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you with this issue as soon as possible☺️

Jeremy_NI

I've checked the pages and I think where the confusion is from. The timpanis are only avialable with their own Sine Player:

We'll correct the info on our website, I definitely recommend contacting them.

All comments

Jeremy_NI

What product did you buy exactly? So we can check.

Bobica

Orchestral Tools - Berlin Series Main Collections NKS Store

It was bundle that was on sale few months ago

Bobica

Orchestral Tools - Berlin Series Main Collections NKS Store

It was bundle that was on sale few months ago

Bobica

I wouldn't bother if it was any other instrument in question, but timpani are most important and most often used percussions in classical music so I really need them for my academy projects.

Mert_NI

https://community.native-instruments.com/discussion/comment/176151#Comment_176151

Hello Bobica, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you with this issue as soon as possible☺️

Jeremy_NI

@Bobica I installed the library and there are no timpanis indeed.

I know that in the past you had to buy Timpani as separate expansion on Orchestral Tools site but they said that they merged them with main bundle so I'm confused why I cant find them anywhere.

Could you provide links about that? Have you tried to contact them?

Also, on NA site description says: "Over 100 pitched and unpitched instruments including timpani,…."

Can you also postd me a link/screenshot? Just for reference!

Bobica

Native Instruments site

Orchestral tools site

Bobica

Im still new to this community so sadly i can't attach links...

Jeremy_NI

Ah yes, I've enabled you to post links now. Thanks for all this, I'm forwarding the info to the responsible team. I really suggest to contact them as well, it will probably be faster this way. If you don't hear back from us (I'm out of office soon) or from them, please get in touch here: https://bit.ly/NI_support_NA

Jeremy_NI

I've checked the pages and I think where the confusion is from. The timpanis are only avialable with their own Sine Player:

We'll correct the info on our website, I definitely recommend contacting them.

Bobica

Ok! Thank you so much for your help and your time! I'll contact orchestral tools support. I also bought NA simphony series percussion and im quite happy how timpani sounds so its not a big problem. I was just confused why timpani were missing from Berlin when NA site says they are included. For all classical somposers Timpani are most essential instruments of orchestral percussions so websites should definitely inform buyers that they are not part of the library.

Once again huge thanks for your help!

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