Missing Timpani from Berlin Series Main Collection

Bobica
Bobica Member Posts: 9 Helper
in Native Access

Greetings all,

Before few months I bought Berlin Series Main Collection on Native Instruments store, I finally received my Mac Studio today but when i try to install Berlin percussion via Native Access I cant find Timpani in my DAW or in any Berlin percussion files on my system, all other percussions are there, only Timpani are missing. I know that in the past you had to buy Timpani as separate expansion on Orchestral Tools site but they said that they merged them with main bundle so I'm confused why I cant find them anywhere. Also, on NA site description says: "Over 100 pitched and unpitched instruments including timpani,…."

Thank you all in advance!

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  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,179 mod

    What product did you buy exactly? So we can check.

  • Bobica
    Bobica Member Posts: 9 Helper

    Orchestral Tools - Berlin Series Main Collections NKS Store

    It was bundle that was on sale few months ago

  • Bobica
    Bobica Member Posts: 9 Helper

    Orchestral Tools - Berlin Series Main Collections NKS Store

    It was bundle that was on sale few months ago

  • Bobica
    Bobica Member Posts: 9 Helper

    I wouldn't bother if it was any other instrument in question, but timpani are most important and most often used percussions in classical music so I really need them for my academy projects.

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/176151#Comment_176151

    Hello Bobica, can you please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you with this issue as soon as possible☺️

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,179 mod

    @Bobica I installed the library and there are no timpanis indeed.

    I know that in the past you had to buy Timpani as separate expansion on Orchestral Tools site but they said that they merged them with main bundle so I'm confused why I cant find them anywhere.

    Could you provide links about that? Have you tried to contact them?

    Also, on NA site description says: "Over 100 pitched and unpitched instruments including timpani,…."

    Can you also postd me a link/screenshot? Just for reference!

  • Bobica
    Bobica Member Posts: 9 Helper
    Screenshot_20240906_170620_edit_1559177087544748.jpg

    Native Instruments site

    Screenshot_20240906_170500.jpg

    Orchestral tools site

  • Bobica
    Bobica Member Posts: 9 Helper

    Im still new to this community so sadly i can't attach links...

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,179 mod

    Ah yes, I've enabled you to post links now. Thanks for all this, I'm forwarding the info to the responsible team. I really suggest to contact them as well, it will probably be faster this way. If you don't hear back from us (I'm out of office soon) or from them, please get in touch here: https://bit.ly/NI_support_NA

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,179 mod
    Answer ✓

    I've checked the pages and I think where the confusion is from. The timpanis are only avialable with their own Sine Player:

    Screenshot 2024-09-06 at 17.40.01.png

    We'll correct the info on our website, I definitely recommend contacting them.

  • Bobica
    Bobica Member Posts: 9 Helper

    Ok! Thank you so much for your help and your time! I'll contact orchestral tools support. I also bought NA simphony series percussion and im quite happy how timpani sounds so its not a big problem. I was just confused why timpani were missing from Berlin when NA site says they are included. For all classical somposers Timpani are most essential instruments of orchestral percussions so websites should definitely inform buyers that they are not part of the library.

    Once again huge thanks for your help!

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