Where do I access the product support form?

Alcoon Slambag

I am currently having issues with my plug-in, stating that my version of Kontakt is too old. When I tried to install an older version of my plug-in (Noire) the download link would not work and would stop after 2/3 of the download completed. I've tried numerous solution to solve the issue but none of them worked. How do I contact Native Instruments product support? All the links I have tried do not work, and I do not know how to create a ticket. Any help would be appreciated.

Note: I would update Kontakt, but my mac is running 10.15, which is the latest operating system compatible with my computer, so I have to resort to using an older version.

PoorFellow

https://community.native-instruments.com/discussion/35430/where-do-i-access-the-product-support-form

I gather that the download link that you refer to are from the following page , else here is the link : Previous versions of recently updated Kontakt libraries / compatibility with K6 older libraries

Also here is the links for the standard Mac info pages :

How to Enable Full Disk Access on macOS

Notes on Network Drives and Disk Formats

Compatibility of Native Instruments Products on macOS

Otherwise if your issue persists then please contact N.I. Native Access and Installation Support

At the page N.I.Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the page : Howto get in touch with our Customer Care or read my Support page functionality changes post here

PoorFellow

https://community.native-instruments.com/discussion/35430/where-do-i-access-the-product-support-form

I gather that the download link that you refer to are from the following page , else here is the link : Previous versions of recently updated Kontakt libraries / compatibility with K6 older libraries

Also here is the links for the standard Mac info pages :

How to Enable Full Disk Access on macOS

Notes on Network Drives and Disk Formats

Compatibility of Native Instruments Products on macOS

Otherwise if your issue persists then please contact N.I. Native Access and Installation Support

At the page N.I.Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the page : Howto get in touch with our Customer Care or read my Support page functionality changes post here