This is an old question answer to which I am yet to find. I have searched the net for several days. I have updated to GuitarRig 7 Pro Upgrade. ( a while back) and to Kontakt7 Bundle Update yesterday. None of them show up in NA.
I have attempted pretty much eveything suggested by helpful people in the net - delte, install NA, remove registries, …. to no avail.
My system is WIndows 10 Pro, Intel Core i7, 12GB RAM; AMD Radeon HD5800 GPU, Direct 3D 11.2.
Just to test I 'bought' Community Drive (free). It wa immediately recognized by NA, and I could install. Both GuitarRig 7 and Kontakt 7 Bundle Update appear in my NI account as registered products. Perhaps the 'update' installation follows a different procedure in NA?!
Appreciate any constructive response. Thanks.