ISSUES REDEEMING E VOUCHER

Received an E voucher with my purchase of F1, and tried to redeem it last night to purchase Maschine Essentials (have Maschine Mikro mk2 used, but former owner never properly transferred license for the software) I entered the code and it took the voucher amount off the price. When I tried to use my bank card to pay the remainder, it would not verify (not sure why). It showed under my purchases as pending, but this morning was no longer listed under purchases. I tried to go through the process again, and now my voucher is not working.

I have used NI products for EVER and have never had a problem until this week (also having issues w/ TP4), and as I have an open ticket for another issue, can not get any response in the Chat Assistant (my last chat still shows up and if I enter new text there is no response.

Super frustrated, any help would be GREATLY appreciated!

Thanks, hope everyone else is enjoying their products, I really do like NI's stuff.

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Accepted answers

Jeremy_NI

@denverhousedj If you have issues with your vouvhers, please get in touch with my colleagues here: https://bit.ly/n1orders

denverhousedj

SOLVED, NI reached out a re-issued a voucher, was able to purchase Maschine Essentials (wife bought me a used Mikro MK2 and former owner did not transfer license for software). Thank you everyone that reached out to help! Now if I can get the issue fixed with the remix decks in TP4…… but think that is going to need a patch/update…….

All comments

Jeremy_NI

@denverhousedj If you have issues with your vouvhers, please get in touch with my colleagues here: https://bit.ly/n1orders

denverhousedj

Jeremy,

TThanksfor your reply.

What colleagues, is just a page with popular topics and related articles, and have already been through everything that is on that page with no success.

PK The DJ

2) You have issues with your e-voucher

2) There's a topic on the linked page called I Have Issues With My E-Voucher

Put 2 and 2 together.

lord-carlos

https://community.native-instruments.com/discussion/comment/169600#Comment_169600

After you log in, you can scroll down and there should be a chat bubble where you can talk to a bot, which should redirect you to a human after you answer some questions.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/169600#Comment_169600

Does it make it clearer?

denverhousedj

@ lord-carlos, Thanks for your reply, I tried that, but have an open ticket with a Pro 4 issue and chat isn't working. When I log in and open chat, my last conversation is still in there with no way to reset or start a new one, and entering any new text gets no respone.

@PK The DJ, WOW, never thought of that….. (SARCASM) If you can't be helpful w/o being a d!ck, then DON'T.

Jeremy_NI

@denverhousedj You seem to be in conversation with one of our agents right now.

denverhousedj

@ Jeremy, I'm sorry I didn't understand you were referring to the chat (as lord-carlos mentioned). I have tried that repeatedly, as I was telling carlos, having issues with chat. I have an open ticket for a Pro 4 issue and when I log in and open chat, my last conversation is still in there with no way to reset or start a new one, and entering any new text gets no respone.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/169604#Comment_169604

hey hey easy on new comers ;)

And even if we wish that these articles would solve everything, they can't cover all cases and some actions are needed form our agents.

denverhousedj

@ Jeremy, I have the chat window open but no response

denverhousedj

@ Jeremy, If I have an open ticket on another issue (Pro 4) will that prevent action on this until resolved?

Appreciate your time

Jeremy_NI

https://community.native-instruments.com/discussion/comment/169623#Comment_169623

even from the chatbot? Trying to figure out what's happening here. Can you post a screenshot of what you see in the chatbox?

Jeremy_NI

https://community.native-instruments.com/discussion/comment/169629#Comment_169629

Yes, that's the reason. If you have an ongoing request open by email, you need to continue by email.

denverhousedj

@ Jeremy,

Here you go

denverhousedj

@Jeremy_NI , gottcha, that sucks because I did email respond on that ticket yesterday, and would like to get this resolved without waiting for that issue, as I think its going to be a bit. Issue w/ remix decks being pretty glitchy in Pro 4, seems like others having it as well, will probably have to wait for a patch/update.

Thanks for your help, I guess I will keep trying on my open ticket with the TP4 issue.

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