Hello everyone,
As this is one of the common issues at the moment and I'm seeing so many similar issues with these reasons, I would like to open this discussion here.
These issues are caused by the latest version of the Native Access and we are aiming to solve these with the new update.
In the meantime, here is the workaround that can help you to solve this issue:
Delete the Native Access.xml in the following location and restart your computer and open NA
C:\Program Files\Common Files\Native Instruments\Service Center
Macintosh HD > Library > Application Support > Native Instruments > Service Center
Repeat until the missing products reappear/the products in demo recognise their activation again
This can help you to recover your products, if the issue persists,
Alternatively please, downgrade to NA 3.8.1 and this can help, here are the direct download links for that:
NA 3.8.1
WIN:https://drive.google.com/file/d/1hSLWL7pFqA8t-3_H93uO1DDdIi0nMixV/view?usp=drive_link
MAC INTEL:https://drive.google.com/file/d/14DmjR8-f7KAV6WxCu_rm-WxX2jxhk1fJ/view?usp=drive_link
Mac AMR (M1/M2/M3): https://drive.google.com/file/d/1wLSCJwzMFgXZgDJlnO6Ilc-GjVB1E4XK/view?usp=drive_link
I hope this will help☺️