{ HELP ! } my native access keeps loading products

bluelee2331

after some problems solving process (when i opend my fl studio and insert kontakt 7 trying to do some music stuff, it poped out a window says that i am on a demo version of the kontakt , and i couldn't log in to the native access either etc )

i got this one

just keeps loading all the time

at first i thought it might be alright if i just leave it do it's own loading stuff etc , so i went away and grab myself a hot dinner around the street ,but after i return from dinner , it still keeps doing it's loading thing

so

help guys

help NI technicians

help anyone who's here

PoorFellow

https://community.native-instruments.com/discussion/32314/help-my-native-access-keeps-loading-products

Quote : Jeremy_NI :

For Win:

First please delete the User Registry entries of Native Access and the NTKDaemon:

1. Click the Windows Start button at the bottom left side of your screen.
2. Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
3. In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
4. HKEY_CURRENT_USER > Software > Native Instruments >
5. Delete the "Native Access" and the "NTK" entries

Next please clear the Native Access cache by deleting the following folders:

1. Click the Windows Start Button on the bottom left of your screen.
2. Type %localappdata% and press Enter.
3. This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
4. go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

For Mac:

First please clear the Native Access cache by deleting the following folders:

1. Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
2. Delete the "Native Access" and the "NTK" folders

Next please delete the UserUser plist of Native Access and the NTKDaemon:

1. Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
2. Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
3. restart your computer

If the above doesn't help then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Please refer to the page : How to get in touch with our Customer Care