Unable to uninstall Native Instruments Apps

zodiac909

Hi All,

All of this started a few days ago, when I wanted to Re-organize & re-install all my VSTs, audio software, ect. I made the mistake of going to Settings>Add & Remove apps> and removing some apps though there. I realize now I should have gone to Native Access first, but basically when I try to uninstall some apps on Native Access I get error messages such as, "Path could not be found: E:\Windows\User\Documents\West Africa\" (this issue is happening for others apps in Native Access aswell. I'm Also getting this issue with iZotope's Product portal.

Any Tips or advise on how to fix this would be greatly appreciated.

Uninstall path error.png

Vocalpoint

The only advice I can offer is that your File Locations are overly complicated and are probably the reason for your issues.

You should consider always leaving everything but the Content Location (if you want the big libraries on a separate drive as many users do) at their standard locations on the C drive.

Pretty much all audio apps and especially plugins install to standard known locations on the C Drive like VST3 on Windows and any attempt to change these tend to end up with issues like you are experiencing.

There is no advantage to installing anything to a non-standard location.

Hard to troubleshoot this now due to all these non-standard locations. Might consider trying NI support but this will be a challenge for sure.

VP

Jeremy_NI

After you uninstall something via control panel > apps on Win you have to additionally delete the following folder: C:\Users\Public\Documents\Native Instruments\Native Access\

Then restart Native Access.

The products should then be listed as not installed again

Vocalpoint

https://community.native-instruments.com/discussion/31637/unable-to-uninstall-native-instruments-apps

First thing I would check is - where exactly is Windows installed on this device?

99.99% of us Windows users - usually install Windows on the C:\ drive - however judging by your screencap - you seem to have it on E:?

Any specific reason for this?

VP

zodiac909

https://community.native-instruments.com/discussion/comment/157701#Comment_157701

Hey VP,

Yes I was hoping to use my E:\ Drive pretty much for everything related to audio production in going forward. But to answer your question, yes, Windows is installed on my C:\ Drive in this case. I was hoping I could keep the C:\ pretty much for anything else not related to Audio work. Would this be a cause for concern in this case??

Thanks for your reply, and any further tips/advise you may have!

Thanks!

Vocalpoint

https://community.native-instruments.com/discussion/comment/157712#Comment_157712

Understood.

But if Windows IS on C: (as I suspected) why does your screencap reference this:

E:\Windows\User\Documents\West Africa\ ?

If Windows IS on C - and the install is standard - the Documents folder is "usually" found on a path very similar to this:

C:\Users\UserName\Documents\Native Instruments\West Africa.

Your screencap indicates something very strange going on here.

Would also be helpful to see exactly what directories that Native Access is using for it's installs - found under Preferences→File Management.

VP

zodiac909

https://community.native-instruments.com/discussion/comment/157715#Comment_157715

Right, in regards to the path, I did change the path to be what is shown in the screenshot. So in this case I have "Content Location" set to "E:\Windows\User\Documents" (see attached screenshot of File Management > Preferences)

file path.png

Also, presently Cannot install Reaktor at this point either because the only option is to "open" it, then I get error "Could not open Reaktor 6 Player", and there is no option to uninstall it from Native Access.

"Very strange" as you said is definitely the situation here, and it all stemmed from me deleting some of these apps from Settings>Apps> "add & remove programs". I wish there was a way to completely remove all of this and start fresh, but it's tricky when I cannot even pinpoint where some of the lingering files are remaining on my PC, and preventing me from progressing with this.

Thanks for all your help and any further advice!

Vocalpoint

The only advice I can offer is that your File Locations are overly complicated and are probably the reason for your issues.

You should consider always leaving everything but the Content Location (if you want the big libraries on a separate drive as many users do) at their standard locations on the C drive.

Pretty much all audio apps and especially plugins install to standard known locations on the C Drive like VST3 on Windows and any attempt to change these tend to end up with issues like you are experiencing.

There is no advantage to installing anything to a non-standard location.

Hard to troubleshoot this now due to all these non-standard locations. Might consider trying NI support but this will be a challenge for sure.

VP

zodiac909

Thanks VP,

Your info has greatly helped to clear up alot of the process on all of this, and I really do appreciate it! I did reach out to NI Support, will post an update if there is a workaround or a solution for all of this.

Cheers!

Jeremy_NI

After you uninstall something via control panel > apps on Win you have to additionally delete the following folder: C:\Users\Public\Documents\Native Instruments\Native Access\

Then restart Native Access.

The products should then be listed as not installed again

zodiac909

https://community.native-instruments.com/discussion/comment/157752#Comment_157752

Thanks Jeremy this helped!